Marwan Alrubaye
Kansas City,KS
Summary
Five years experience in information management and technical support
• Associate of Applied Science Degree in Information Technology and bachelor’s degree in computer science
• Prescient analysis skills applied to development of effective systems that meet departmental and organizational users’ needs • Excellent communication skills With an ability to establish and maintain effective relationship with vendors and end user
Overview
8
8
years of professional experience
Work History
Interface Engineer
Oracle Health
Kansas City, Kansas
03.2022 - Current
- Design, install, monitor and support technology infrastructure across Oracle Cerner application.
- Using SQL and Python to script to achieve project requirement.
- Act as reporting resource.
- Maintain applications responsibilities based on work group of users. Represent
- Performed debugging tasks on applications to identify issues prior to release into production environment.
- Integrated third-party libraries into existing projects for efficient builds and deployments.
- Troubleshot and resolved build failures due to missing files or incorrect configuration settings.
- Developed build scripts and automation tools to ensure fast, reliable builds.
Desktop Support
Cerner Corporation
Kansas City, Kansas
02.2020 - 03.2022
- Provide technical support by communication via phone, email and chat.
- Remotely install software or perform updates.
- Follow established procedures to handle inquiries and resolve concern.
- Solutions and computer systems to accurately document and track client contacts
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Provided end-user training when needed.
- Monitored performance and maintained systems according to requirements.
- Ensured compliance with established standards, policies, and procedures.
- Managed user accounts including passwords resets, account creation and deletion.
- Supported remote desktop connections for users requiring assistance offsite.
Information Technology Specialist
Frontier Schools, Inc
Kansas City, Kansas
06.2019 - 02.2020
- Provide technical support by communication via phone ,email and chat.
- Remote control desktop.
- Remotely install software or perform updates.
- Work with Teacher to update/ troubleshooting Devices for Student.
- work with Manager and leader ship to troubleshoot Servers and Routers issue.
- Diagnosed problems with networks, servers and other computer systems.
- Prepared detailed documentation for IT procedures and processes.
- Provided training to users on new software applications or updates.
- Assisted in the development of disaster recovery plans for critical business systems.
- Ensured compliance with relevant laws governing data privacy or security.
- Monitored data backup processes for accuracy and completeness.
- Resolved user queries regarding application errors or functionality issues.
Product Support Specialist Seasonal
H&r Block
Kansas City, MO
10.2016 - 02.2017
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Responded promptly to customer inquiries via phone or email.
- Provided end-user training when needed.
- Monitored performance and maintained systems according to requirements.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Ensured compliance with established standards, policies, and procedures.
- Supported remote desktop connections for users requiring assistance offsite.
- Configured security settings or access permissions for groups and individual users.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Education
Bachelor of Science - Information Technology
American Public University
Charles Town, WV12-2021
Associate of Science - Information Technology
Johnson County Community College
Overland Park, KS05-2017
Skills
- XML
- SQL Databases
- TCP/IP protocols
- Python Coding
- Linux OS Familiarity
- Oracle SQL expertise
- Data Entry
- Troubleshooting
- Computer Skills
- Microsoft Office
- Project Planning
Minimum Knowledge
- I have some minimum Knowledge of PKI.
- Minimum knowledge of Cryptography
- Minimum knowledge of Information security
Timeline
Interface Engineer
Oracle Health
03.2022 - Current
Desktop Support
Cerner Corporation
02.2020 - 03.2022
Information Technology Specialist
Frontier Schools, Inc
06.2019 - 02.2020
Product Support Specialist Seasonal
H&r Block
10.2016 - 02.2017
Bachelor of Science - Information Technology
American Public University
Associate of Science - Information Technology
Johnson County Community College