Marwan Sami
San Antonio
Summary
Results-driven professional with a proven track record of success in retail operations, warehouse logistics, and team leadership. Recognized for exceptional customer service, optimizing operational efficiency, and upholding safety and quality standards. Proficient in forklift and HiLo operation, with certifications in OSHA 10, NCCER, and Microsoft Office. Strong problem-solving skills, thrives in dynamic environments, consistently contributes to team success.
Overview
8
8
years of professional experience
Work History
Forklift/HiLo Operator
Restaurant Depot
12.2024 - Current
- - Operate forklifts to safely load, unload, and relocate inventory throughout the warehouse
- - Maintain efficient use of warehouse space by accurately stacking and organizing pallets
- - Support inventory audits and restocking to ensure product availability and accuracy
Assistant Store Director
La Fiesta / Poco Loco Supermarket
12.2020 - 04.2024
- - Managed daily store operations, staff scheduling, and customer service activities
- - Led a team of 10+ employees, improving team efficiency and customer satisfaction
- - Developed and executed merchandising plans to optimize product visibility and sales
- - Maintained safety and cleanliness standards
- - Compiled and submitted daily financial and operational reports to senior management
Customer Service Manager
Wal-Mart
11.2017 - 12.2020
- - Supervised front-end staff and managed customer service operations in a high-traffic retail environment
- - Handled daily cash office tasks including reconciling registers and preparing deposits
- - Trained and mentored new associates, improving onboarding efficiency and retention
- - Assisted with resolving escalated customer issues to ensure positive shopping experiences
Education
Associate of Applied Science - Computer Science
Northwest Vista College
San Antonio, TXHigh School Diploma -
Oliver Wendell Holmes High School
San Antonio, TX06.2017
Skills
- - Certified in Forklift/HiLo Operation, OSHA 10-Hour Safety, and NCCER Standards
- - Proficient in Microsoft Word and Excel, with foundational knowledge in HTML, CSS, and JavaScript
- - Customer Service Specialist (CSS265156) with a strong track record in client relations and service excellence
- - Experienced in inventory control, merchandising strategies, and accurate cash handling procedures
- - Effective team leader with strengths in communication, problem-solving, and conflict resolution
- Store operations
- Employee supervision
- Attention to detail
- Problem-solving
- Teamwork and collaboration
Timeline
Forklift/HiLo Operator
Restaurant Depot
12.2024 - Current
Assistant Store Director
La Fiesta / Poco Loco Supermarket
12.2020 - 04.2024
Customer Service Manager
Wal-Mart
11.2017 - 12.2020
Associate of Applied Science - Computer Science
Northwest Vista College
High School Diploma -
Oliver Wendell Holmes High School
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