Mary Abdulnoor
Detroit,MI
Summary
Results-driven sales and business development professional with over 15 years of experience in consultative selling, client relationship management, and strategic growth. Proven ability to build trust with sophisticated clients, deliver tailored solutions, and drive revenue growth. Skilled in analyzing market trends, managing high-value portfolios, and collaborating with cross-functional teams to achieve business objectives. Passionate about improving healthcare outcomes through innovative solutions and exceptional customer service.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail Development Manager
Mkiezi Investments
Troy, MI
02.2017 - Current
- Worked closely with entrepreneurs and business owners to identify their needs and provide tailored solutions, resulting in successful business launches and long-term partnerships.
- Built and maintained strong relationships with clients, including legal and construction teams, to ensure seamless project execution and customer satisfaction.
- Conducted high-quality trade area reviews and gathered market data to identify opportunities for growth and development.
- Collaborated with construction teams to deliver projects on time and within budget, ensuring cost-effective solutions for clients.
- Addressed client concerns and resolved issues promptly, maintaining a 95% satisfaction rate across projects.
- Led store operations and construction projects for 7 stores.
President
Merchant Capital Services
Troy, MI
07.2017 - 11.2024
- Built a payment processing startup from ground zero to a $50M valuation, achieving industry recognition for innovation and growth.
- Secured over $50M in payment processing volume annually, driving consistent year-over-year revenue increases.
- Established strategic partnerships with leading financial institutions and enterprise clients, generating high-value contracts exceeding $1M per deal.
- Spearheaded a customer acquisition strategy that grew the client base by 300% in three years, focusing on mid-market and enterprise businesses.
- Recruited and led a high-performing sales team, resulting in 150%-200% quota attainment across multiple quarters.
National Account Manager
Verizon Wireless
Southfield, MI
06.2014 - 10.2016
- Consistently achieved 120% of quarterly sales quotas by identifying client needs and delivering tailored technology solutions.
- Oversaw a $25 million book of business, including small to medium-sized enterprises (SMEs) and mid-market accounts, driving revenue growth and client retention.
- Successfully closed mid-market deals ranging from $50K to $250K and enterprise-level deals exceeding $500K, contributing to a 25% increase in annual revenue.
- Recognized with the President’s Club Award for top-performing sales representatives, ranking in the top 10% of the national sales team.
- Consulted with clients to implement technology solutions, including fleet management, asset tracking, and mobile resource management, resulting in an average 15% reduction in operational costs for clients.
- Built and maintained long-term relationships with key decision-makers, achieving a 95% client retention rate and positioning Verizon as the preferred provider for technology solutions.
- Demonstrated in-depth knowledge of Verizon’s products and services, conducting training sessions for clients and internal teams to ensure seamless adoption and utilization.
Account Coordinator
LVMH
Novi, MI
04.2002 - 02.2014
- Built strong relationships with retail teams and clients, driving sales through in-store events and product demonstrations. Achieved a 20% increase in sales during Q1, a 15% increase in Q2, and maintained steady growth with a 10% increase in Q3.
- Worked with cross-functional teams to ensure optimal stock levels and product assortment, contributing to a 15% increase in sales in Q2, with consistent 10% sales growth each subsequent quarter.
- Mentored retail staff on product knowledge and customer service, enhancing team performance and client satisfaction. Resulted in a 10% improvement in team performance each quarter, with client satisfaction ratings increasing by 12% in Q4.
- Coordinated meetings, calls, with-person account management team.
- Completed bi-weekly payroll for 170 employees.
Education
BBA - Marketing
Wayne State University
Detroit, MI 07.2002 - 09.2007
Skills
Prospecting -Success in developing relationships and a robust sales pipeline through cold calling new accounts
Account Planning - Experience setting account objectives and driving customers through the sales cycle
Territory Modeling - Expertise predicting financial performance and building territory P&L statements
CRM Software - Mastery of tracking, organizing, and storing sales information through Salesforcecom
Pricing - Ability to create, deliver, and maintain comprehensive pricing proposals on and off contract
Negotiation - Prowess in developing solutions that benefit both the selling organization and customer
Consultative Selling & Solution-Based Sales Strategies-Client Relationship Management & Customer Retention
Market Analysis & Strategic Growth Planning
Cross-Functional Collaboration & Team Leadership
Healthcare Industry Knowledge (Transferable Skills)
Problem-Solving & Customer-Centric Approach
Certification
Salesforce
Timeline
President
Merchant Capital Services
07.2017 - 11.2024
Retail Development Manager
Mkiezi Investments
02.2017 - Current
National Account Manager
Verizon Wireless
06.2014 - 10.2016
Salesforce
03-2012
BBA - Marketing
Wayne State University
07.2002 - 09.2007
Account Coordinator
LVMH
04.2002 - 02.2014
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