Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mary AbouHossa

San Antonio

Summary

Dynamic Leasing Consultant with a proven track record at Lantower Luxury Living, excelling in customer service and lease agreements. Enhanced tenant satisfaction through effective conflict resolution and community engagement, while implementing successful lease renewal programs that maintained high occupancy rates. Skilled in application processing and property tours, ensuring seamless resident experiences.

Overview

11
11
years of professional experience

Work History

Leasing Consultant

Lantower Luxury Living
05.2019 - 08.2025
  • Assisted prospective tenants with inquiries and property tours.
  • Coordinated lease application processes and documentation for new residents.
  • Maintained accurate records of tenant applications and leasing agreements.
  • Supported marketing efforts by distributing promotional materials to attract potential renters.
  • Collaborated with team members to resolve tenant issues promptly and effectively.
  • Developed strong relationships with residents to enhance community engagement and satisfaction.
  • Utilized property management software for tracking leases and managing tenant communications.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Office Associate

Lepa Skin Care
02.2015 - 07.2018
  • Managed daily office operations, ensuring efficient workflow and adherence to organizational policies.
  • Implemented inventory tracking systems, ensuring accurate supplies management and availability for the office.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Developed and maintained filing systems, improving document retrieval efficiency for team members.
  • Assisted in scheduling meetings and events, optimizing time management for executives and staff.

Education

GED -

South Texas Leadership Center
Brownsville, TX
03-2017

Skills

  • Customer service
  • Lease agreements
  • File management
  • Phone and email etiquette
  • Leasing and sales
  • Application processing
  • Sales techniques
  • Property tours
  • Lease renewals
  • Resident assistance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Consultant

Lantower Luxury Living
05.2019 - 08.2025

Office Associate

Lepa Skin Care
02.2015 - 07.2018

GED -

South Texas Leadership Center

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