Summary
Overview
Work History
Education
Skills
Timeline
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Mary Achatz

Happy Valley,OR

Summary

Dedicated Administrative Assistant coordinating operrations with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

23
23
years of professional experience

Work History

Receptionist /Administrative Assistant

Cannon Business Solutions
02.2023 - Current
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Real Estate Broker

Self Employed
08.2001 - Current
  • Arranged for inspections and surveys of sold properties.
  • Compared properties possessing similar features to determine competitive market prices.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Advised clients on optimum buying and selling choices for maximum returns.

Customer Service /Receptionist

Freightliner Corporation
08.2011 - 09.2013
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Washington High School
Portland
06.1976

Skills

  • Data Entry
  • Clerical Support
  • File Management
  • Administrative Support
  • Document Management
  • Basic accounting
  • Time Management
  • Data inputting
  • Record preparation
  • Business Correspondence
  • Greeting and Seating Clients
  • Business operations understanding
  • Security awareness
  • Professional Demeanor
  • Organization skills
  • Documentation And Reporting
  • Correspondence distribution
  • Telephone skills
  • Document Control
  • Mail handling
  • Verbal and written communication
  • Customer/Client relations
  • Service-oriented mindset
  • Customer and client relations
  • Information Protection
  • Office Administration
  • Mail distribution

Timeline

Receptionist /Administrative Assistant

Cannon Business Solutions
02.2023 - Current

Customer Service /Receptionist

Freightliner Corporation
08.2011 - 09.2013

Real Estate Broker

Self Employed
08.2001 - Current

High School Diploma -

Washington High School

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Mary Achatz