Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Mary Adams

Washington,NC

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions while adhering to safety protocols and meeting customer needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress/Hostess

Franks Pizza
09.2015 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant

Pharmacy Technician

Express Care Pharmacy
05.2019 - 06.2021
  • Pharmaceutical storage awareness
  • Medication abbreviation comprehension
  • Counting and pouring expertise
  • Inventory management
  • Retail pharmacy professional
  • Filled prescription medication for long term care and hospice facility patients ensuring accuracy of pill count, time of day needed, and potential hazard risks.
  • Handle medications and record usage in spreadsheet. (Efficient in Microsoft Office: Word, Excel, PowerPoint, etc.)
  • Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
  • Maintained proper inventory levels, rotated stock, and immediately complied with prescription drug recalls.
  • Consistently upheld proper pharmacy and general safety procedures and standards.

Waitress/Restaurant Hostess

Hwy 55 Burgers Shakes & Fries
11.2015 - 05.2019
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Associates in Arts

Beaufort County Community College
Washington, NC
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Associate of Applied Science - Physical Therapist Assistant

Martin Community College
Williamston, NC
05.2024

Skills

  • Strong communication and interpersonal relation skills instrumental to productivity
  • Leadership skills
  • Strong organization skills
  • Team building
  • Ability to maintain productivity and efficiency while under pressure
  • HIPPA trained
  • Memory retention
  • Drug safety
  • FDA Drug Safety Guidelines
  • Drug Inventory Management
  • Problem-solving skills

Certification

American Heart Association Basic Life Support - May 2023

High School Diploma - May 2014

Affiliations

  • Peak Performance Sports & Physical Therapy: Outpatient
  • Therapeutic Innovations: Pediatric Home Health
  • ECU Health Medical Center: Acute Trauma Department

Timeline

Pharmacy Technician

Express Care Pharmacy
05.2019 - 06.2021

Waitress/Restaurant Hostess

Hwy 55 Burgers Shakes & Fries
11.2015 - 05.2019

Waitress/Hostess

Franks Pizza
09.2015 - Current

Associates in Arts

Beaufort County Community College

Associate of Applied Science - Physical Therapist Assistant

Martin Community College

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Mary Adams