HOPE LYON
Thayer,MO
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Patient Registrar
Baxter Health Fulton County Family Clinic
10.2023 - Current
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Facilitated efficient transfer of patient records between departments, ensuring accurate and timely access to vital information for healthcare providers.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
- Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
- Used [Software] to schedule and manage patient appointments.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Enhanced interdepartmental collaboration by effectively communicating pertinent patient information with clinical staff as needed.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Scheduled [Number]+ daily appointments using computerized calendars.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Nurses Aide/Ward Clerk
Fulton County Hospital
07.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Furthered skills by actively taking part in employee training and taking classes to improve skills
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Kept accurate records of patients' care, condition and progress
- Documented vital signs to inform nurses and physicians of any changes in patient status
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Assisted with patient transfer and ambulation
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel
- Followed safe lifting techniques and individual resident lifting instructions
- Obtained client medical history, medication information, symptoms and allergies
- Delivered compassionate care and clear communication in handling issues of death and dying
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment
- Used wheelchairs, Hoyer Lift and Sara Stedy equipment to assist with patient ambulation in room, hallways and bathroom
- Provided total hygiene care to patients per shift by assisting with skincare, bathing and toileting
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
- Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
- Adhered to all resident lifting and safe lifting instructions and rules
- Collaborated in consults, patient care plan development and patient monitoring
- Assisted patients with therapy exercises as specified by care team
- Used Health Land to maintain records of services performed and apparent condition of patients
- Sanitized equipment and inserted catheters as directed by nursing staff
Para Professional
West Plains R-VII School District
10.2020 - 05.2021
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Prepared instruction materials, constructed bulletin boards and set up work areas
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation
- Relieved classroom teacher during breaks and maintained order and structure in classroom
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Handed out classroom materials, like pencils, paper and crayons
- Maintained head count and attendance sheets
Office Manager/Parent Aide
Healing Touch Counseling Services, LLC
01.2000 - 02.2018
- Cared for children ages5 to17 in nurturing and age-appropriate way
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Consulted with families to discuss activities and behaviors of each child
- Created safe and engaging learning environment for groups of diverse children with various learning styles
- Prepared group activities to enhance socialization, communication and problem-solving skills for children
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents
- Planned and managed learning-focused, imaginative and play-oriented activities for3 children
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Instructed children in crafts and other activities to promote gross and fine motor skills
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each
- Cared for children ages5 to17 in nurturing and age-appropriate way
- Accomplished multiple tasks within established timeframes
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Managed office operations while scheduling appointments for department managers
- Coached new hires on company processes while managing employees to achieve maximum production
- Arranged corporate and office conferences for company employees and guests
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Developed close working relationships with front office and back office staff
- Consulted with healthcare professionals on business decisions
- Built relationships with physicians to create steady referral pipeline
Education
Bachelor of Science - Criminal Justice, Psychology, Sociology
Drury University
Springfield, MO05.2008
High School Diploma - undefined
Thayer Sr. High School
Thayer, MO05.1999
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT05-2027
Skills
- Family Support and Assistance
- Responding to Emergencies
- EMR Systems
- Supporting Personal Needs
- Feeding Assistance Expertise
- Charting Expertise
- Companionship and Emotional Support
- Catheter Change and Preparation
- Grooming and Bathing Assistance
- Mobility Assistance Needs Understanding
- General Housekeeping Abilities
- Intake Recording
- Admitting Support
- Trustworthy Companion
- Light Housekeeping
- Inpatient Care
- Performing Patient Intakes
- Dementia and Alzheimer's Knowledge
- Vital Signs Measurement
- Compassionate Caregiver
- Patient Assessments
- Measuring Bodily Fluids
- Blood Pressure Measurement
- Parkinson's Disease Knowledge
- Patient Relationship-Building
- Recording Vital Signs
- Patient Bathing
- Efficient and Reliable Team Player
- Oral Hygiene
- Family Communication
- Emotional Intelligence
- Symptom Documentation
- Alcohol Rubs
- Bathing and Dressing
- Infection Control Procedures
- Monitor Vitals
- Nursing Assistance
- Output Monitoring and Reporting
- Monitoring Fluids
- Electronic Recordkeeping
- Collecting Specimens
- Range of Motion Exercises
- Blood Sugar Monitoring
- Observation Documentation
- Wheelchair Assistance
- Patient Safety Management
- Emotional and Social Support
- Biological Specimen Handling
- Documenting Behaviors
- Room Cleaning and Restocking
- Transporting Patients
- Promoting Healthy Habits
- Patient-Focused Care
- Medical Recordkeeping
- Bed Making and Linen Changes
Timeline
Patient Registrar
Baxter Health Fulton County Family Clinic
10.2023 - Current
Nurses Aide/Ward Clerk
Fulton County Hospital
07.2021 - Current
Para Professional
West Plains R-VII School District
10.2020 - 05.2021
Office Manager/Parent Aide
Healing Touch Counseling Services, LLC
01.2000 - 02.2018
High School Diploma - undefined
Thayer Sr. High School
Bachelor of Science - Criminal Justice, Psychology, Sociology
Drury University
Bachelor of Science - Health Information Management
Western Governors University
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