Mary Addison
Clewiston,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure sales rep position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Youth Counselor II
Lutheran Services Florida
03.2022 - Current
- Enhanced youths'' self-esteem by implementing confidence-building activities and group discussions.
- Reduced behavioral issues by establishing clear expectations and boundaries within a supportive environment.
- Developed strong rapport with youths, fostering open communication and trust for effective counseling sessions.
- Improved emotional regulation in clients through teaching coping strategies and stress management techniques.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Organized educational outings to broaden clients'' horizons and stimulate curiosity about new experiences.
- Evaluated progress of clients regularly through data analysis, adjusting counseling approaches as necessary for optimal results.
- Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
- Implemented creative therapeutic interventions tailored to individual needs, promoting healthy expression of emotions.
Sales Representative Team Leader
Hare Lumber Company
02.2018 - 04.2022
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CNA
Gulf Coast
11.2015 - 01.2018
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported needs of 16+ residents under long-term care.
Education
High School Diploma -
Clewiston High School
Clewiston, FL05.2001
Some College (No Degree) -
ABM University
ClewistonSkills
- Client Service
- Process Improvement
- Customer Service
- Complex Problem-Solving
- Customer Relationship Building
- Store Organization
- Cash Handling
- Behavior Modeling
- Parent and caregiver rapport
- Youth Behavior Management
- Addiction expertise
- Suicide Prevention
- Mental Health Support
- Team Collaboration
- Verbal and written communication
- Professional boundaries
Timeline
Youth Counselor II
Lutheran Services Florida
03.2022 - Current
Sales Representative Team Leader
Hare Lumber Company
02.2018 - 04.2022
CNA
Gulf Coast
11.2015 - 01.2018
High School Diploma -
Clewiston High School
Some College (No Degree) -
ABM University