Mary Adkins

Customer Service, System Training.

Service/System Presentations

• Implemented systems and procedures to increase sales.
• Built relationships with customers and community to establish long-term business growth.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Enhanced communication within the sales team through regular meetings, updates, and training sessions.
• Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.

Monitoring customer preferences and key accounts

Attending network and promotional events to develop and maintain contacts

• Attended events, training seminars, and manufacturer product showcases.

Wrote Permits for the state DOT Offices.

Coordinated schedules and communicated changes to customers.

• Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
• Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
• Read maps to plan routes and reported delays or accidents.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.