Mary Aghili
Irvine,CA
Summary
Highly motivated, take-charge IT professional equipped with a track record of helping companies grow and improve their IT services. Broad technical background complemented by strong communication skills. Views challenges as opportunities. Focuses on results delivery and committed to delivering high quality work. Works well both independently and collaboratively to complete projects and meet goals. Effectively explains complex concepts to non-technical individuals. Demonstrates effective decision making and strives to stay current with continuous learning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Identity Access Management Integrations Delivery Manager
TATA at Cardinal Health
07.2021 - 01.2025
- Responsible for all IAM projects coordination between the leads, engineers and contractors, reporting directly to IAM Integrations manager at client site. Managing over 14 direct reports, contractors who are assigned to IAM projects from TCS (TATA consulting services) side. Delivery manager, coordinator for over 200+ in agile methodology projects. Attended project meetings to obtain requirements and relay back to engineers, conducting meetings/status updates/checkpoints with team and upper management to report back up. Tracking projects and assigning tasks to the team by using JIRA tool & Confluence. I also performed business analyst roles at times to connect the dots between management and technical personnels. I also helped with mitigate issues, and challenges and communicated them back to project team. I was also responsible in managing my team of developers. Head of IAM delivery for the client: CardinalHealth from TATA consultancy side.
Cybersecurity Business Manager/Business Analyst
TATA at Abbot
03.2021 - 07.2021
- Working directly with Cybersecurity Director at Abbot providing technical expertise on multiple Cybersecurity project in addition to reporting on data and status. Engaged on multiple cybersecurity projects and implantations. Responsible in driving the effort to assure teams are getting formal communications and technical support from the cybersecurity end.
Identity Governance Access Management Project Technical Lead
TATA at SCE
10.2019 - 03.2021
- As a Technical Lead under IT Cyber Practice at TATA consulting services providing IT professional services to SCE (Southern California Edison) – responsible in leading the internal teams (TATA) towards providing their support and tasks list to ensure we have a successful IGAM Cutover & GO-LIVE process which will consist of moving away from legacy systems to the new IAM system (SailPoint) which is one of the largest projects at SCE-IT organization. This requires a lot of coordination between supporting teams/business units and IT organization. Data gathering, broad IAM technical knowledge will allow to provide the correct guidance to the IGAM project team as well as our business units overall in achieving the project goals. In addition to this effort leading IGAM-BRM team (business role management) to introduce SCE (client) to start adapting towards business role model strategy and gradually staying away from old fashion way of submitting access requests during onboarding and off-boarding processes & access suspension.
Identity Access Management Supervisor
TATA consulting services at SCE
01.2017 - 10.2019
- Working directly with clients and consulting teams in a multi-disciplined team structure, designing and implementing identity access management solutions across a variety of vendor products including IBM ITIM, Windows Active Directory, SAP GRC, Remedy, Cyber Ark and Password Vault, Okta and others. Developing deep working relationships with Senior Service managers and Senior Account managers for the client account (client site at SCE). Understanding the business direction of companies and creating optimized IAM blueprints to meet their business needs. Building a strong team onshore and offshore to support the clients’ business needs 24 by 7. Managing IAM operations team onshore and offshore. Leading team to grow more in securing the clients’ business/applications and clients’ access. Helping the company grow by architecting solutions based on SCE requirements to help them grow in the industry and minimize manual interventions across their business. Automating access management solutions by providing design and recommendations to SCE. Managing IAM access catalog management team and helping them improve the workflow in SAP GRC system and approval process for user access (NERC CIP and SOX and NON-NERC CIP). Guiding and providing better instructions to the team to improve our services for the client. Providing recommendations for single sign solutions to the decision makers in IT department and another department in SCE. Implementing OKTA and supporting this tool for the SCE clients throughout the company.
IT Compliance/Identity access management Lead
TATA consulting services at SCE
06.2015 - 07.2017
- Responsible for working hand in hand with Southern California Edison (SCE) IT Compliance/Governance team to oversee and manage the SOX compliance controls’ narratives and evidence documents and providing support for improving their processes to make them more effective and efficient. In addition transitioning infrastructure services of SCE to managed services (integrating service management processes, tools and other infrastructure services) with the regulatory requirements (SOX-NERC CIP-FERC-CIP, FERC-CIP audits, SSAE-16), providing guidance to business partners and project teams, established systems, processes to manage migration, developed processes to compliance by; adapting best practices and standards. As part of IT compliance role I work closely with the change management team provide feedback on changes which followed the ITIL foundation and SOX controls — example: I helped create a change management for change coordinators to follow that covered all the required tasks and approvals. Subsequently when they met and I were involved they were at least 64% being compliant. We gave overall change and SOX controls trainings (onshore and offshore) and made sure they have the full understanding of the process. We oversaw and managed some of the change coordinators and provided feedbacks when appropriate. Involved with NERC CIP / been providing oversight how the access is granted and whether our process is compliant, audit access and granted correctly and in a timely manner. Encouraged small/medium access management projects/process which are usually around SOX applications or SOX application users’ access; these processes usually happen twice a year, and as a project lead responsible for making sure we pass our auditors reviews. Providing any necessary documents or evidences regarding small projects/processes to our auditors and attending their respective meetings. Responsible and manage/support the IT Operation center for access management, following our Service Level Acceptance (SLA) and guidelines-overseeing the IT system administrators’ groups who handle access provisioning requests in active directory/ITIM/GRC and any other relevant active directory issues and projects. Working closely with IT subject matter experts at SCE to improve our process and services at IAM (identity access management) level. Securing client’s data at SCE by managing and handling all the security configurations at the shareholders/servers’ level and working hand in hand with SailPoint team and EDMRM team to ensure that our clients’ data are protected , etc.
IT System Engineer3
SCE-Admin Group, Southern California Edison
01.2012 - 01.2015
- ACCESS CONTROL. Analyzes and resolves access-related issues as well as IT project related issues (NERC/CIP certified). Responsible for managing and completing IT related projects and granting users’ access to network shares using Microsoft active directory and/or all windows 2008/2012 servers (in more than 10 different windows domains). Responsible for assessing and reassessing access types for individuals throughout the company to avoid any unnecessary risk and for securing active directory for all the domains. Also responsible for securely provisioning, creating and maintaining and provisioning individual, shared/group and system functional IDs with the proper access to effectively do their functions in all windows domains and the same for all printers’ queues whether they be standard or SAP related. Other critical responsibilities include assisting and collaborating with project teams with technical issues and potential threats and risks throughout all phases of the project life cycle. Also involved in configuring new Microsoft windows servers, directories and storage within all company computing environments. Registration authority lead in PKI team and part of the ASA team for forming the PKI system for the entire company. Working hand in hand with cyber security department in issuing/revoking/replacing internal facing (management and unmanaged) certificates. Other duties include the ability to provide 3rd tier support and resolution to clients & the IT service desk for all issues related, but limited to granting users’ access to restricted and/or regulated company resources. Lastly, responsible for all facets of account maintenance through the SAVS and Access Order systems. (SCE Administrators Group).
Desktop Support Engineer 4 (DTS4) – Power Procurement
Southern California Edison
01.2009 - 01.2012
- Analyzes and resolves computer-related issues and IT project related issues, both hardware and software for PPBU Dept. / EIX and many others. (NERC/CIP certified) Responsible for any computer related issues running windows OS 7/8 and some Windows XP computers, software and hardware (Dell Computers.) Providing 3rd tier support and resolution to clients for PC (laptops and desktops), Servers, Mainframe, Applications, Network connectivity, Wireless and Remote access, and all other SCE supported hardware and software. Responsible for all Tiers for incidents and problem resolution and escalates problems to Product Support and Desktop Engineering as needed. Managing ticket workload using the corporate service management application to update work requests and problem incidents with thorough and accurate documentation within prescribed timeframe. Providing dedicated departmental support, participating in desktop technology pilot testing and training programs and providing feedbacks to appropriate project groups; providing guidance and recommendations to application developers with the testing, distribution, workstation configuration, and packaging of applications as requested. Responsible for working with vendors and problem areas as needed for Tier Support Personnel. Performing new product reviews and analysis and reports problem findings to Desktop Engineering in preparation for support in production environment. Deployment of WIN7 - (Desktops and Laptops for our clients) Supporting Blackberries, and all other wireless devices for our clients. Supporting MFMs and doing MFM refreshes (Dedicated Support Services).
Desktop Support Specialist 1 (DTS1)
Southern California Edison
01.2006 - 01.2009
- Analyzes and resolves computer-related issues and IT project related issues, both hardware and software for all the employees at the company. Responsible for any computer related issues, software and hardware. Providing 1st tier support and resolution to clients for PC, Servers, Mainframe, Applications, Network connectivity, Wireless and Remote access, and all other SCE supported hardware and software.
Executive Response Advisor/Escalation Support
LINKSYS (a division of Cisco Systems Inc.)
01.2002 - 01.2006
- Provided critical over-the-phone support for the company’s products (wireless products, VPN, switches, hubs, wired products, etc.). Handled tech-to-tech support calls transferred from other companies and service providers. Performed audits of the LINKSYS website. Tested products prior to shipping to customers. Responsible for supporting the company’s products over the phone. Responsible for auditing web site. Responsible for urgent support technical support and representing an Executive Response Advisor. Created an Executive Response advisory team made up of technical personnel with excellent customer selection skills which handled all customers’ inquiries and ultimately streamlined support process result in customer loyalties. Created a Virtual Private Network project. In improving the wireless VPN products, it was a very successful project that was implemented and considered by Linksys engineers. Handling tech-to-tech support calls. Effectively handled the tech-to-tech calls which were constantly transferred from other companies and service providers. Auditing the Linksys website. Assigned project by engineer manager to upload and verify the United Kingdom website which ultimately improved support. Testing products before shipping to customers. Chosen as key technician to verify all products were functioning properly, ultimately resulted in exceptional customer service and eliminated inferior shipments.
Education
Master of Business Administration - Business
University of Phoenix
Bachelor’s Degree - Information Technology
University of Phoenix
Skills
- CISSP (pending 2025)
- SailPoint (BRM-current)
- Digital Certificates
- Computer Building & Repair
- Project Management (UCI)
- PKI-Certified
- Hardware & Software Troubleshooting
- Customer Service
- Remedy and GRC system
- IBM ITIM IAM
- IAM-Catalog maintenance
- IT projects
- Active Directory SAP-GRC and Remedy
- Network Design & Implementation/Process Improvement
- Lotus Notes Application
- Network Protocols (including TCP/IP)
- Technical Support/Active Directory
- Peregrine Service Center IBM –Tivoli
- NERC CIP Certified
- Remote Access Services Implementation Research SAP
- Software Management/Network Printing/Microsoft Office 2007/2010 Certified
- SailPoint IIQ OKTA- SSO GRC
- REMEDY ticket system/ServiceNow JIRA tool for project management
- Change Management Certificates Cycle ( Access re-certification)
- OKTA SSO/MFA
- Active Directory
Certification
- Project Management Certification
- University of California, Irvine (UCI)
- A+ Certified Repair Technician
Timeline
Identity Access Management Integrations Delivery Manager
TATA at Cardinal Health
07.2021 - 01.2025
Cybersecurity Business Manager/Business Analyst
TATA at Abbot
03.2021 - 07.2021
Identity Governance Access Management Project Technical Lead
TATA at SCE
10.2019 - 03.2021
Identity Access Management Supervisor
TATA consulting services at SCE
01.2017 - 10.2019
IT Compliance/Identity access management Lead
TATA consulting services at SCE
06.2015 - 07.2017
IT System Engineer3
SCE-Admin Group, Southern California Edison
01.2012 - 01.2015
Desktop Support Engineer 4 (DTS4) – Power Procurement
Southern California Edison
01.2009 - 01.2012
Desktop Support Specialist 1 (DTS1)
Southern California Edison
01.2006 - 01.2009
Executive Response Advisor/Escalation Support
LINKSYS (a division of Cisco Systems Inc.)
01.2002 - 01.2006
Master of Business Administration - Business
University of Phoenix
Bachelor’s Degree - Information Technology
University of Phoenix
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