Mary Agrawal

Work History

Director of Operations

Advanced Pharmaceutical Consultants

Miami, FL

08.2013 - Current

Directed the operations and logistics of a multi-million dollar business.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Coordinated activities between different departments to ensure successful completion of projects.
Analyzed financial data to make informed decisions on cost savings initiatives.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Maintained budgeting documents for accurate tracking of expenses.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Developed training programs for new employees as well as existing staff members.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Oversaw the implementation of new technology solutions designed to streamline processes.
Monitored inventory levels to ensure adequate stock was available at all times.
Facilitated meetings with key stakeholders to discuss progress towards objectives.
Identified areas where process improvements could be made resulting in increased patient safety.
Identified areas where process improvements could be made resulting in increased medication management compliance.
Ensured compliance with applicable laws, regulations, industry standards.
Prepared detailed reports outlining operational results on a regular basis.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Recognized employees for demonstrating excellent service resulting in increased company morale.
Developed and maintained client relationships to grow business and improve account retention.
Contributed to organizational strategic direction to improve products and services.
Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
Organized and oversaw work schedules of departmental managers.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Regional Manager

Advanced Pharmaceutical Consultants

Miami, FL

01.2017 - 09.2018

Created and maintained relationships with key customers in the region.
Oversaw 13 Behavioral Hospital Pharmacy operations as Director of Pharmacy for all 13 institutional pharmacies.
Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Provided mentorship and coaching to staff members throughout the region as needed.
Monitored drug costs for each of the 13 sites in the region
Managed regional operations including inventory control, staffing levels, logistics, customer service.
Trained staff on product knowledge, customer service techniques, sales strategies.
Resolved conflicts between customers and employees within the region.
Ensured compliance with all applicable laws related to employment practices within the region.
Hired talented, trainable team members to fulfill client hospital staffing needs.
Mentored and guided pharmacy managers on proper processes and methodologies.
Aligned procedures and protocols with changing Joint Commission Medication Management standards and client hospital policies.
Worked with direct reports to develop and implement action plans, improving processes and patient safety.

Summary

Overview

Work History

Director of Operations

Regional Manager

Education

Bachelor of Science - Pharmacy

Skills

Affiliations

Work Availability

Timeline

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