Mary Mimmy Agyeman-Duah
Stafford,VA
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Gifted [Job Title] with proven skills in working with RNs in [Type] settings to offer top-notch patient care and support. Vigilant, systematic and focused on delivering cost-effective, high-quality medical care. Certified in [Area of certification]. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Care Experts, Inc
05.2015 - Current
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reminded patients to take their medications
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
A & B Home Health Care LLC
02.2018 - 12.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation.
Customer Service Representative
Four Seasons Hotels And Resorts
02.2005 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Operated POS Systems.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
Licensed Practical Nurse
American School Of Nursing Allied (ASNAH)
Woodbridge, VA10.2024
Advanced Patient Care Skills
Howard Community College
Columbia, MD03.2018
Certified Nursing Assistant Certificate
Care Xpert Academy
02.2011
Skills
- Activities of Daily Living ADL Support
- Linen Replacements
- Feeding Assistance
- Nutrition and Diet
- Caregiver Relations
- Observation Documentation
- Vital Signs Collection
- Mobility Assistance
- Bedsore Prevention
- Catheter Care
- Patient Care Quality
- CNA Certification
- Multitasking and Prioritization
Certification
- CNA - Certified Nurse Assistant
- CPCT/A - Patient Care Technician/Assistant
- [Licensed Practical Nurse] Training - 12 months
Timeline
Certified Nursing Assistant
A & B Home Health Care LLC
02.2018 - 12.2019
Certified Nursing Assistant
Care Experts, Inc
05.2015 - Current
Customer Service Representative
Four Seasons Hotels And Resorts
02.2005 - 03.2017
Advanced Patient Care Skills
Howard Community College
Certified Nursing Assistant Certificate
Care Xpert Academy
Licensed Practical Nurse
American School Of Nursing Allied (ASNAH)
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