Mary Ahmed
Miami
Summary
Proven leader with extensive experience at Target, adept in staff management and enhancing customer service. Excelled in improving team productivity and customer satisfaction through effective problem-solving and training. Skilled in optimizing operations and sales presentations, demonstrating a blend of strategic planning and interpersonal skills. Achieved notable success in driving performance and service standards.
Overview
2026
2026
years of professional experience
Work History
Guest Service Asisten Supervisor
Target
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Presentation Specialist
Target
- Optimized existing presentations for improved readability and comprehension using advanced formatting techniques.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
Cashier
Target
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Guest Service Representative
Target
04.2004 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
Bachelor Of Architecture - Architecture
Tadeo Lozano
Cartagena Colombia 11.1994
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
Target
04.2004 - Current
Guest Service Asisten Supervisor
Target
Presentation Specialist
Target
Cashier
Target
Bachelor Of Architecture - Architecture
Tadeo Lozano