Mary Ainsworth
Amarillo,Texas
Summary
Results-oriented Claims Technician with expertise in billing, warranty management, and administrative support. Demonstrated proficiency in parts tracking and process implementation, leading to enhanced departmental efficiency. Skilled in Microsoft Office and general ledger account reconciliation, contributing to streamlined operations while delivering exceptional customer service. Recognized for high productivity and precision in claims processing, data analysis, and regulatory compliance within fast-paced environments.
Overview
11
11
years of professional experience
Work History
Claims Technician
HCSC, Blue Cross Blue Shield of Texas
Amarillo, Texas
03.2024 - Current
- Reviewed and processed incoming claims for accuracy and completeness.
- Verified insurance coverage, eligibility, and benefit levels of claimants.
- Attended training sessions designed specifically for Claims Technicians in order to stay current with industry changes or updates.
- Conducted follow-ups on pending, rejected, and held claims.
- Adjusted and claims under close supervision of more experienced claims team members.
- Organized information by using spreadsheets, databases or word processing applications.
Marketing Manager/Online Sales Manager
Recycled.Games
09.2021 - 01.2023
- Keep up with social media.
- Prepare and sell all items for online sales.
- Ship items to the customer.
- Schedule and Plan Events.
- Manage all online platforms to sell items.
- Analyzed market trends to identify potential opportunities for growth.
- Managed social media accounts and campaigns.
Warranty Manager
Roberts Truck Center
Amarillo, Texas
03.2019 - 03.2021
- Code and Close Repair Orders.
- File claims for multiple manufacturers.
- Create and implement policy and procedure.
- Train new warranty employees.
- Responsible for seven locations.
- Create and implement parts tracking and procedure.
- Stay Up to Date on Manufacturer Requirements.
- Developed and implemented procedures for processing warranty claims efficiently.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Coordinated with internal departments such as sales, marketing, finance, legal, engineering., on matters relating to warranties.
Service Administrator
Rush Truck Center
Amarillo, Texas
03.2017 - 03.2019
- Check Customer Units In.
- Properly document customer concerns.
- Resolve customer complaints.
- File, maintain, and follow up on warranty claims.
- Work with the service manager for day-to-day operations.
- Scheduled customer appointments for the service team according to established procedures.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Processed customer orders accurately and promptly.
- Resolved customer complaints in a timely manner while adhering to company policies.
Customer Service Representative
Atmos Energy
Amarillo, Texas
08.2016 - 11.2016
- Maintain good customer relations.
- Represent the company culture.
- Resolve concerns and conflicts.
- Maintain Customer Accounts.
- Apply Payments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Warranty Administrator/Training Coordinator
Summit Truck Group
Amarillo, Texas
10.2013 - 04.2016
- Code and close repair orders.
- File claims for multiple manufacturers.
- Reconcile credits for paid claims.
- Appeal Incomplete Claims.
- Accounts Receivable/Payable.
- Create a training model for use in the warranty department.
- Train new employees.
- Assisted in creating standard operating procedures for processing warranty requests.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Updated company databases with new information about warranties.
Education
Diploma -
Caprock High School
Amarillo, Texas06-2004
Skills
- Quantitative skills
- Claims analysis
- Microsoft office
- Investigation techniques
- Claims processing
- Policy interpretation
- Claims investigation
- Attention to detail
- Documentation
- Teamwork
- Problem-solving abilities
- 10-key touch
- Critical thinking
- Research skills
- Claims documentation
Awards
REACH Award, 01/01/16, Summit Truck Group
Timeline
Claims Technician
HCSC, Blue Cross Blue Shield of Texas
03.2024 - Current
Marketing Manager/Online Sales Manager
Recycled.Games
09.2021 - 01.2023
Warranty Manager
Roberts Truck Center
03.2019 - 03.2021
Service Administrator
Rush Truck Center
03.2017 - 03.2019
Customer Service Representative
Atmos Energy
08.2016 - 11.2016
Warranty Administrator/Training Coordinator
Summit Truck Group
10.2013 - 04.2016
Diploma -
Caprock High School
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