Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Mary A. Jones

Mary A. Jones

Humble,TX

Summary

Detailed oriented professional with 10 years’ of administrative/customer service experience in the construction and retail industries. Skilled in all aspects of administrative functions for both internal/external clients ensuring all administrative functions related to subcontractors, vendors and/or the movement of goods and supplies are met. Her capabilities include, but are not limited to: Lead resource for Administrative Support, vendor and supplier management, file system maintenance; invoice management and processing; interaction and coordination with Project Managers and other relevant parties; prepare or revise purchase orders; maintain project documents and logs; employee payroll processing; and interaction with multiple departments representatives. A team player with the ability to demonstrate critical thinking and apply problem solving techniques with each assigned task.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Knowledgeable Desired Position with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality. Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency. Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

25
25
years of professional experience

Work History

Dispatcher

Newrest
07.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Delivery Driver

Amazon
03.2021 - 05.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Laborer

UPS
09.2020 - 01.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

Online Personal Shopper

Walmart
06.2017 - 05.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.

Administrative Assistant

RCS
06.2015 - 06.2017
  • Manage day-to-day needs and provide proactive support of a portfolio of high-volume U.S. distributors; coordinate all aspects of customer service with regards to quotes, lead times, and delivery dates, and reporting
  • Maintain document controls inclusive of invoices and purchase orders
  • Maintain and update the Workmen Compensation Spreadsheet
  • Manage communications with internal staff e.g. sales, engineering, production planning, logistics, and accounting; identify and implement process improvements
  • Maintain compliance of company and business policies, monitor and evaluate order issues resolving discrepancies as needed; verify and perform compliance workflows, restricted party screenings, credit, and return material authorizations
  • Extensive knowledge of daily administrative functions associated with current/past construction
  • Assist Sales/Production Manager with estimating, project closeout and pursuit of potential projects

Administrative Assistant

CBIC Construction
06.2013 - 05.2015
  • Daily Administrative management functions related to operations business
  • Confer with potential customers regarding equipment needs and adviser to customers
  • Daily administrative functions/Contract Compliance and correspondence with General Contractor
  • Maintain Account Payables/Receivables; Issue checks to vendors, log and maintain records
  • Assist in all aspects of accounting, billing, shipping and close out documents
  • Direct, coordinate, and review activities in sales and service accounting and record keeping, and in Receiving and shipping operations

Retail Store Manager

Madnic Management Inc.
02.2008 - 03.2013
  • Supervised 10-12 Employees (Hiring/Firing) associated personnel matters
  • Daily Accounting (Bank Deposits), Sales Receipts, Invoices sales report
  • Maintained Daily shift scheduling of store personnel
  • Product Intake/Store Inventory procurement Shipping and Receivables
  • Overall functionality of store operations

Cargo Agent (Gate Clerk)

Ontario Aircraft Service –aka: Alaska Airlines
01.2000 - 12.2007
  • Preparation of Airway Bills/Correspondence for cargo shipments
  • Shift Supervisor/Lead Gate Agent
  • Agency FAA Compliance Representative
  • Maintained daily inventory log of shipping cargos
  • Trainer of company operational polices/regulations

Education

Liberal Art Studies

Houston Community College
Houston, TX

HS Diploma - undefined

Ross Sterling High School
01.1993

Skills

  • Microsoft Office
  • Google Chrome
  • Internet Explorer
  • Notary (Active)
  • Customer service
  • Data entry
  • Dispatch software
  • Dispatching procedures
  • Dispatch coordination
  • Dispatching field personnel
  • Tracking systems

Affiliations

  • Greater Houston Procurement Forum
  • Member of Mt. Vernon Baptist Church

Timeline

Dispatcher

Newrest
07.2022 - Current

Delivery Driver

Amazon
03.2021 - 05.2022

Laborer

UPS
09.2020 - 01.2021

Online Personal Shopper

Walmart
06.2017 - 05.2020

Administrative Assistant

RCS
06.2015 - 06.2017

Administrative Assistant

CBIC Construction
06.2013 - 05.2015

Retail Store Manager

Madnic Management Inc.
02.2008 - 03.2013

Cargo Agent (Gate Clerk)

Ontario Aircraft Service –aka: Alaska Airlines
01.2000 - 12.2007

HS Diploma - undefined

Ross Sterling High School

Liberal Art Studies

Houston Community College