Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Akosa

Houston

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Health
05.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Ameripro Healthcare Group
03.2020 - 04.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

CDW
04.2018 - 03.2020
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Associate of Arts -

Midtown

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Conflict mediation
  • Route management
  • Quality control
  • Strategic sales
  • Multi-line telephone operations
  • Active listening
  • Live chat support

Timeline

Customer Service Representative

United Health
05.2022 - Current

Customer Service Representative

Ameripro Healthcare Group
03.2020 - 04.2022

Customer Service Representative

CDW
04.2018 - 03.2020

Associate of Arts -

Midtown

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