Mary Allen

Joliet,IL

Overview

years of professional experience

PetSmart

10.2022 - 07.2024

Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and pets.
Ensured exceptional service standards by addressing issues promptly.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.

The Trixie Foundation

05.2009 - 07.2018

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Developed and implemented training programs for new hires, improving overall team productivity and performance.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.

IHOP

06.2003 - 04.2009

Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Developed and implemented training programs for new hires, improving overall team productivity and performance.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.

PetSmart

10.2022 - 07.2024

The Trixie Foundation

05.2009 - 07.2018

IHOP

06.2003 - 04.2009