MARY ALLEN
Cameron,WV
Summary
Innovative, driven, and strategic-thinking professional consistently achieving operational improvements. Ability to prioritize effectively, multi-task, and achieve objectives within time and budget. Able to lead without supervision and has ethical and honest business practices. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support . Motivated to learn, grow and excel.
Dedicated professional with strong customer service skills and a focus on enhancing workflow efficiency. Proven ability to manage diverse teams and exceed performance goals in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Convenience Store Clerk PT.
Fish Creek Country Store
Cameron, WV
01.2012 - Current
- Exceeded specific team goals
- Oversaw inventory management.
- Maintained daily recorded of all transactions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed daily inventory to ensure product availability and freshness.
- Operated cash register, processing transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Maintained cleanliness and organization of store shelves and displays.
- Assisted in stocking merchandise, arranging products for optimal visibility.
- Trained new employees on store procedures and customer service standards.
- Monitored security systems to prevent theft and maintain safety protocols.
- Collaborated with team members to enhance store operations and workflow efficiency.
- Stocked shelves with merchandise according to store layout guidelines.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Performed price checks for customers' requested items using POS system or pricing guns.
- Processed refunds and exchanges for unsatisfied customers promptly.
- Checked expiration dates on all perishable goods before stocking them on shelves.
- Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Utilized proper safety protocols when handling knives or other sharp objects during food preparation tasks.
- Provided assistance to customers in locating items throughout the store.
- Organized back-room storage areas to maximize space utilization.
- Operated cash registers to process cash, check, and credit card transactions accurately.
- Rotated stock as needed to ensure freshness of product displayed on shelves.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Interacted with many customers daily.
- Located items for customers and helped complete purchases by processing payments with system.
Medical Receptionist
Duane Miller Miller Chiropractic Center
Moundsville, West Virginia
04.2021 - 12.2023
- Managed patient appointment scheduling for efficient office operations.
- Coordinated patient check-in and check-out processes to enhance workflow.
- Handled patient inquiries and provided information about services offered.
- Assisted with insurance verification and billing inquiries for patients.
- Communicated effectively with healthcare providers regarding patient needs.
- Ensured a welcoming environment by maintaining office cleanliness and organization.
- Collaborated with team members to improve front desk procedures and protocols.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Processed referrals for specialist care when requested by physicians or patients.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Compiled and coded patient information or data in appropriate computer system.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Assisted physicians with finalizing reports, speeches or presentations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Recovery Peer Coach Lead
Workforce Development Board
Wheeling, WV
05.2021 - 04.2022
- Interview, manage, motivate 20 plus Peer Coaches
- Gather organize, and analyze data for program development
- Oversee and manage paperwork, time sheets, that meet state mandate requirements
- Extend outreach and marketing efforts to educate stakeholders in community about programs and services offered
- Set enforce and optimize policies to maintain efficiency
- Foster relationships with other non-profits to identify education and training needs
- Prepare peer coaches for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks
- Facilitated peer support sessions to enhance workforce readiness and skills development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Physical Therapy Aide
Trans Medical Center, Mason Rehabilitation
Wheeling, WV
11.2019 - 04.2020
- Recorded patient status in progress notes
- Conferred with staff to discuss and evaluate patient information
- Communicated with physicians to provide updates on patient care
- Evaluated effectiveness of treatment plans and implemented modifications
- Assisted with treatment and clerical needs
- Provided exceptional client support
Education
Diploma - Ambassador Award
West Virginia Business College
Wheeling, WVDiploma -
West Green Junior/Senior High School
Rogersville, PASkills
- Team leadership and coaching
- Business administration
- Verbal and written communication
- Account management
- Administrative support
- Client relations
Timeline
Recovery Peer Coach Lead
Workforce Development Board
05.2021 - 04.2022
Medical Receptionist
Duane Miller Miller Chiropractic Center
04.2021 - 12.2023
Physical Therapy Aide
Trans Medical Center, Mason Rehabilitation
11.2019 - 04.2020
Convenience Store Clerk PT.
Fish Creek Country Store
01.2012 - Current
Diploma - Ambassador Award
West Virginia Business College
Diploma -
West Green Junior/Senior High School