Mary Amezquita
Twelve Mile,IN
Summary
Results-driven Business Office Manager specializing in overseeing medical and health services in various settings. Proven track record in strategic planning, team collaboration, and operational efficiency. Skilled in financial management, staff development, and communication. Reputation for reliability and adaptability. Seeking Administrator in Training role to enhance healthcare organizations' success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Office Manager
Hickory Creek at Peru
02.2024 - Current
- Oversees transmission of all Medicare, Medicaid, insurance, VA billings, and private statements.
- Manages resident and employee files to ensure proper procedures are followed in accordance with local, state, and federal laws.
- Accounts for all monies collected by entity.
- Serves as contact with fiscal intermediary and welfare departments and families.
- Ensures correct accounting practices are followed.
- Ensures census is maintained for residents on a monthly basis to ensure correspondence with census billed.
- Acts as liaison between family members and billing agencies regarding financial assistance.
- Ensures all cash accounts are reconciled monthly.
- Maintains safekeeping of all monies on hand.
- Assists in residents or family complaints and reports them to the appropriate person.
- Ensures payroll employee files are maintained according to company policy and state and federal regulations.
- Keeps abreast of and maintains working knowledge of benefit administration process.
- Keeps abreast of and maintains a working knowledge of Resident Trust accounting.
- Keeps abreast of and maintains a working knowledge of Payroll processing and any issues that may arise.
- Keeps abreast of and maintains a working knowledge of accounts payable processing.
- Assists Executive Director in financial reviews.
- Participates in administrative staff meetings.
- Maintains pre-admission log.
- Serves as a bridge of communication between the Business Office and Admissions team in matters of resident customer care concerns as it relates to financial/admissions matters.
- Demonstrates C.A.R.E. values to our residents, family members, customers and staff.
- Complies with the facilities privacy practices/procedures and all state/federal privacy laws as outlined by HIPAA related to resident and employee records, to include but not limited to information accessed through any company web-based system and/or electronic medical records.
- Demonstrates teamwork and prompt and regular attendance to work to ensure that quality care and services are provided to the residents we serve.
- Complies with and adheres to the appropriate use of Personal Protective Equipment (PPE) required by the Bloodborne Pathogens Standards. Protective Personal Equipment (PPE), including personal protective equipment for eyes, face, extremities, protective clothing, and protective shield and barriers, will be provided, used, and maintained.
Business Office Manager/Human Resource Director
Wickshire Senior Living
09.2022 - 10.2023
- Attract, retain, coach, motivate, and lead an energetic, welcoming concierge team; hold the team accountable for meeting all mission, quality, safety, and other performance standards.
- Maintain all resident and associate files.
- Manage the community’s Accounts Receivable by invoicing customers, posting payments, and tracking non-routine and miscellaneous services requiring billing entries.
- Process payables, ensuring timely submission; research issues and partner with accounting/finance for resolution.
- Partner with Executive Director to monitor community financial reports and budgets, research, and report on variances, and support other directors in managing expenses.
- Serve as liaison with Human Resources and onsite resources for associates to manage associate records, benefits, payroll, leaves of absence, and other HR-related functions.
- Process community-level payroll functions by monitoring punch detail and approving entries, updating records as needed, and working to resolve payroll-related associate questions and issues.
- Coordinate with other Leadership Team members on the screening, hiring, and onboarding of new associates.
- Where offered, processing Medicaid billing and receivables.
- Serve as backup to the concierge desk.
- Serve as “Manager on Duty”.
- Lead and/or participate in required in-service training and education programs.
- Ensures compliance with Federal, State, and local regulations and Wickshire’s mission policies, procedures, and standards.
- Completes all mandatory compliance, HIPAA, and state and federal regulatory training as required.
- Maintains an appropriate degree of confidentiality.
- Conducts phone and direct sales calls by established Sales and marketing goals.
Social Security Administrator
Starkes Law Office
03.2019 - 01.2023
- Main contact person with Social Security clients and Social Security Administration.
- Assisting with the submission of applications and appeals
- Gathering and submitting medical evidence for hearing
- Meeting with clients in person or on the telephone
- Processing of mail and documents promptly
- Conducting initial contact calls to clients
- Develop case strategies to guide the claim to a favorable decision.
- Upload documents to Social Security Electronic Record
- Run reports on electric records to obtain the status of hearings.
- Requesting and documenting medical records
- Prepare attorney and clients for Social Security hearings.
Member Service Representative (work from home)
BroadPath Health Solutions
11.2018 - 03.2019
- Receive inbound health plan calls about benefits, eligibility, physician coverage, enrollment, and more.
- Input data and navigation of systems all while on calls.
- Takes member’s monthly payments.
- Verifies HIPPA
Traveling Home Health Clinical Coordinator
Great Lakes Caring
06.2018 - 09.2018
- Establishing and maintaining effective and efficient systems for electronic workflow and communications to ensure the continuity of quality patient care is delivered.
- Assisting with daily operations of the agency including coordinating and maintaining communication between Clinical Supervisors, clinicians, and patients or caregivers.
Clerical
Logansport Memorial Hospital
04.2018 - 06.2018
- Answer phones
- Schedule patients
- Communication between Patients and Doctors
- Check in and out the patients.
- Making end-of-day deposits
- Working with multiple computer screens and programs at one time
- Registering pts in more than one system
Clerical
Woodlawn Medical Professionals
01.2016 - 04.2018
- Answer phones
- Schedule patients
- Communication between Patients and Doctors
- Routing Faxes
- Check-in and outpatients
- Making end-of-day deposits
- Working with multiple computer screens and programs at one time
- Registering pts in more than one system
- Place weekly orders for the office
Private Duty Caregiver
Self-Employed
03.2008 - 02.2018
- Oversee activities directly related to providing services.
- Direct and coordinate activities of businesses concerned with pricing and implementation of services.
- Manage staff, prepare work schedules, and assign specific duties.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with family.
- Helped patients move in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Bathe patients.
- Care for patients by changing linens, washing, ironing laundry, cleaning, or assisting with personal care.
CNA – Certified Nursing Assistant
Miller’s Merry Manor – The Arbor
06.2009 - 06.2012
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients’ needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients’ dietary restrictions, food allergies, and preferences to ensure the patient receives an appropriate diet.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Education
Master’s Degree - Health Care Administration
Purdue Global
Lafayette, IN05.2024
Bachelor’s Degree - Business Applied Management
Trine University
Logansport, IN12.2016
Skills
- Direct, supervise, and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel
- Maintain communication between governing boards, medical staff, and department heads by attending staff meetings and coordinating interdepartmental functioning
- Review and analyze facility activities and data to aid planning, cash, and risk management, and improve service utilization
- Plan, implement, and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing, and physical plant staff
- Account reconciliation
- Staff training and development
- Office administration
- Deadline management
Certification
- Qualification: Notary, Issuing Institution: State of Indiana, Expiration Date: 2029-02-07
- Qualification: CNA, Issuing Institution: State of Indiana, Expiration Date: 2027-02
Timeline
Business Office Manager
Hickory Creek at Peru
02.2024 - Current
Business Office Manager/Human Resource Director
Wickshire Senior Living
09.2022 - 10.2023
Social Security Administrator
Starkes Law Office
03.2019 - 01.2023
Member Service Representative (work from home)
BroadPath Health Solutions
11.2018 - 03.2019
Traveling Home Health Clinical Coordinator
Great Lakes Caring
06.2018 - 09.2018
Clerical
Logansport Memorial Hospital
04.2018 - 06.2018
Clerical
Woodlawn Medical Professionals
01.2016 - 04.2018
CNA – Certified Nursing Assistant
Miller’s Merry Manor – The Arbor
06.2009 - 06.2012
Private Duty Caregiver
Self-Employed
03.2008 - 02.2018
Bachelor’s Degree - Business Applied Management
Trine University
Master’s Degree - Health Care Administration
Purdue Global
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