Mary Ammer
CPA
Saint Paul,MN
Summary
Healthcare Technology Executive with extensive expertise in driving strategic initiatives and operational excellence over nearly three decades. Adept at leveraging AI and data analytics to enhance patient engagement, foster innovation, and cultivate strong stakeholder relationships. A proven leader in managing high-performing teams to exceed performance metrics and promote a culture of collaboration and growth, with a keen focus on future advancements in healthcare technology. Skilled in decision making, using sound judgement to positively impact company success.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Vice President, Professional Services
Amwell
1 2022 - Current
- Manages, motivates, and develops a global team of 50 professionals
- Leads high-impact projects, optimizing operations and achieving measurable efficiency gains of over 30%
- Directs cross-functional teams, fostering collaboration to drive continuous improvement
- Fosters cross-functional synergy, aligning diverse teams to achieve Amwell's strategic objectives and advance healthcare service delivery
- Harnesses advanced analytics to uncover market trends, refine Amwell's service offerings, and implement data-backed strategies
- Align strategic goals with data-driven solutions, enhancing profitability for implementations
- Spearheads strategic initiatives, aligning Amwell's professional services with evolving healthcare needs and driving innovation in telehealth solutions
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Executive Director, Professional Services
ELLKAY
1 2020 - 1 2022
- Pioneered innovative professional services strategies, aligning team capabilities with industry trends to drive client success and exceed project goals by 20%.
- Directed strategic planning, aligning with goals, enhancing patient engagement, and achieving key targets.
- Built client relations, ensuring innovation and awareness of industry trends, driving client satisfaction.
- Developed talent strategies, formed skilled teams, improved project outcomes, and met client needs.
- Optimized processes, equipping teams, surpassing client goals, and fostering a high-performance culture.
- Mentored staff, empowering continuous improvement and driving measurable enhancements in project results.
- Optimized project delivery processes, equipping teams with data-driven insights and tools to consistently surpass ambitious targets.
- Cultivated a high-performance culture through mentorship and empowerment, resulting in measurable project outcomes and team morale improvements
Vice President, Client Services
TigerConnect
01.2017 - 01.2019
- Managed 900+ enterprise client renewals, enhancing retention and satisfaction
- Led cross-functional teams to optimize client success and service delivery
- Developed strategies for upselling, increasing revenue through client evaluations
- Built strategic partnerships to drive business expansion and growth
- Developed and implemented client evaluation strategy, significantly boosting upsell and cross-sell opportunities across diverse enterprise accounts
- Led multifaceted teams including Client Success, Professional Services, and Client Care, fostering a culture of excellence and client-centric solutions
- Orchestrated renewal strategies for enterprise clients, consistently meeting targets and enhancing long-term business relationships
Vice President Professional Services
athenahealth
01.2015 - 01.2017
- Led enterprise project management, achieving revenue goals through timely delivery. Implemented client satisfaction metrics, resolving issues and minimizing risks.
- Enhanced talent acquisition and retention, contributing to team stability.
- Orchestrated enterprise implementations, consistently meeting revenue targets.
- Established robust client satisfaction frameworks, driving measurable improvements.
- Fostered synergy among managers to recruit top-tier talent.
- Cultivated strong client relationships, proactively addressing concerns and mitigating risks
Vice President Client Services
Anodyne, a subsidiary of athenahealth
01.2008 - 01.2015
- Directed growth strategies, enhancing client satisfaction and operational efficiency.
- Improved project execution, achieving measurable efficiency gains.
- Strengthened client relationships, driving engagement and development.
- Optimized processes, significantly boosting execution efficiency.
- Implemented data-driven strategies, increasing client retention.
- Spearheaded innovative growth strategies, elevating client satisfaction and operational efficiency while driving substantial improvements in project execution.
- Optimized operational processes, significantly enhancing project execution efficiency and strengthening client relationships for long-term business growth.
Director, Product Strategy
GE
05.2006 - 03.2008
- Directed healthcare marketing, achieving multimillion-dollar growth through system integration.
- Built client relationships for requirement gathering and enhancing product development.
- Conducted market research for strategic planning, resulting in new product prototypes.
- Collaborated with engineers to develop innovative healthcare solutions.
- Led team to significant growth by aligning clinical and financial systems.
- Spearheaded product strategy initiatives, driving multimillion-dollar growth through strategic system integrations and clientcentric solutions
- Fostered cross-functional partnerships, aligning engineering and marketing teams to develop cutting-edge products and prototypes
- Conducted comprehensive market research, informing strategic planning and product development to meet evolving healthcare industry needs
- Led healthcare marketing strategy for interoperability, identifying emerging trends and opportunities to position GE as an industry leader
- Cultivated strong client relationships, gathering critical requirements and facilitating beta testing to ensure product-market fit
Director of Software Development
GE
12.2001 - 05.2006
- Led software development initiatives, achieving notable process improvements
- Enhanced team collaboration, fostering innovation and efficiency
- Streamlined operations, resulting in measurable performance gains
- Directed product management, ensuring compliance with industry standards
- Implemented strategic growth plans, driving significant business success
- Orchestrated development of critical financial transaction systems, ensuring regulatory compliance while managing virtual teams for optimal performance
- Pioneered beta software initiatives, cultivating strong client partnerships and steering product evolution to meet emerging market demands
- Fostered synergy among designers, analysts, and engineers, aligning diverse talents to deliver robust e-commerce solutions and enhance product offerings
Managing Director, The Huntington Group
IDX
04.1996 - 12.2001
- Directed strategic growth initiatives for The Huntington Group driving profitability
- Spearheaded the introduction of innovative software technologies, optimizing operational processes
- Supervised a team of 92 professionals, fostering a culture of curiosity and collaboration
- Forged key business relationships, expanding market presence
- Managed a $9M technology budget, consistently meeting financial targets
- Pioneered cutting-edge solutions at IDX, revolutionizing industry standards
- Implemented forward-thinking strategies that significantly enhanced productivity and market position
Education
Financial Accounting -
St. Catherine University
09.1980 - 06.1984
Six Sigma Green Belt - undefined
Six Sigma Institute
Disruptive Strategy - undefined
Harvard Business School
01.2014 - 02.2014
Transformational Leadership - undefined
Nevins Consulting, Harvard Business School
01.2013 - 01.2014
Management and Business Advisors CPE - undefined
MNCPA
Skills
People Management
Customer satisfaction
Process Improvement
AI and Machine Learning
Managing budgets & Risk
Leading remote teams
Change management
Strategic thinking
Coaching and Mentoring
Decision-Making
Negotiation and Persuasion
Risk Management
Certification
Certified Public Accountant
Patents
7 patents in pending and granted status
Timeline
Vice President, Client Services
TigerConnect
01.2017 - 01.2019
Vice President Professional Services
athenahealth
01.2015 - 01.2017
Disruptive Strategy - undefined
Harvard Business School
01.2014 - 02.2014
Transformational Leadership - undefined
Nevins Consulting, Harvard Business School
01.2013 - 01.2014
Vice President Client Services
Anodyne, a subsidiary of athenahealth
01.2008 - 01.2015
Director, Product Strategy
GE
05.2006 - 03.2008
Director of Software Development
GE
12.2001 - 05.2006
Managing Director, The Huntington Group
IDX
04.1996 - 12.2001
Financial Accounting -
St. Catherine University
09.1980 - 06.1984
Six Sigma Green Belt - undefined
Six Sigma Institute
Management and Business Advisors CPE - undefined
MNCPA
Vice President, Professional Services
Amwell
1 2022 - Current
Executive Director, Professional Services
ELLKAY
1 2020 - 1 2022
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