Mary Ancira
Bayfield,VA
Summary
I have been working in the aircraft and travel industry for over 30 years. I am currently employed as an aircraft dispatcher with Piedmont Airlines. I am highly motivated to continue growing professionally and seek opportunities to enhance my skills and expertise.
Overview
37
37
years of professional experience
Work History
Aircraft Dispatcher
Piedmont Airlines
Salisbury, MD
05.2021 - Current
- Followed FAR121 rules and prepared flight releases one hour prior to each flight departure.
- Evaluated weather trends along routes and notified flights of adverse weather conditions.
- Analyzed flight plans to determine best choice for weather conditions, mechanical issues and other unexpected problems.
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
- Monitored movement of aircraft to minimize delays and maximize safety.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Oversaw fueling, cargo management and departure of aircraft at busy airport facility with 40 daily departures and arrivals.
Executive Domestic and Latin American Travel Div
Apple Computers
Austin, TX
01.1999 - 12.2002
- Utilized digital task management to support sales process.
- Participated in travel industry programs and product and supplier training.
- Arranged travel accommodations for groups, executives, and special needs .
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
Texas State Contracted Travel Agent
Affordable Travel
Austin, TX
01.1995 - 01.1998
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Collaborated with colleagues to create and promote special travel packages.
- Developed promotional materials for travel packages to market hot destinations.
- Updated and maintained customer databases to increase customer retention.
Executive Travel Agent
Inhouse Facilitator For The International Factory
Laredo, TX
01.1989 - 01.1995
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Ramp Gate Agent
Conquest Airlines
Laredo, TX
01.1987 - 01.1989
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Disbursed and recorded appropriate gate passes.
- Operated electronic security control systems and emergency response systems during patrols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Certificate - Aircraft Dispatch Certificate
Adtc Aircraft School
Dallas, TXCertificate - Travel And Tourism
Texas Tech School
Corpus Christi, TX08.1985
Certificate - Sabre
Sabre
Corpus Christi, TX08.1985
High School Diploma -
United High School
Laredo, TX05.1984
Skills
- Team Work Scheduling
- Microsoft Excel
- Pre-Flight Check
- Management Advisement
- Problem Resolution
- Federal Laws
- Maintain Records
- Calendar and Scheduling Software
- Logistical Coordination
- Time Management
- Corrective Action Plans
- Regulatory Compliance
- Operational Improvements
Timeline
Aircraft Dispatcher
Piedmont Airlines
05.2021 - Current
Executive Domestic and Latin American Travel Div
Apple Computers
01.1999 - 12.2002
Texas State Contracted Travel Agent
Affordable Travel
01.1995 - 01.1998
Executive Travel Agent
Inhouse Facilitator For The International Factory
01.1989 - 01.1995
Ramp Gate Agent
Conquest Airlines
01.1987 - 01.1989
Certificate - Aircraft Dispatch Certificate
Adtc Aircraft School
Certificate - Travel And Tourism
Texas Tech School
Certificate - Sabre
Sabre
High School Diploma -
United High School