Mary Ancira
Bayfield,VA
Summary
I have been working in the aircraft and travel industry for over 30 years. I am currently employed as an aircraft dispatcher with Piedmont Airlines. I am highly motivated to continue growing professionally and seek opportunities to enhance my skills and expertise.
Overview
37
37
years of professional experience
Work History
Aircraft Dispatcher
Piedmont Airlines
05.2021 - Current
- Followed FAR121 rules and prepared flight releases one hour prior to each flight departure.
- Evaluated weather trends along routes and notified flights of adverse weather conditions.
- Analyzed flight plans to determine best choice for weather conditions, mechanical issues and other unexpected problems.
- Recorded flight status changes on aircraft schedule log and verified crew coverage for all flights.
- Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.
- Monitored movement of aircraft to minimize delays and maximize safety.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Oversaw fueling, cargo management and departure of aircraft at busy airport facility with 40 daily departures and arrivals.
Executive Domestic and Latin American Travel Div
Apple Computers
01.1999 - 12.2002
- Utilized digital task management to support sales process.
- Participated in travel industry programs and product and supplier training.
- Arranged travel accommodations for groups, executives, and special needs .
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
Texas State Contracted Travel Agent
Affordable Travel
01.1995 - 01.1998
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Collaborated with colleagues to create and promote special travel packages.
- Developed promotional materials for travel packages to market hot destinations.
- Updated and maintained customer databases to increase customer retention.
Executive Travel Agent
Inhouse Facilitator For The International Factory
01.1989 - 01.1995
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Ramp Gate Agent
Conquest Airlines
01.1987 - 01.1989
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Disbursed and recorded appropriate gate passes.
- Operated electronic security control systems and emergency response systems during patrols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Certificate - Aircraft Dispatch Certificate
Adtc Aircraft School
Dallas, TXCertificate - Travel And Tourism
Texas Tech School
Corpus Christi, TX08.1985
Certificate - Sabre
Sabre
Corpus Christi, TX08.1985
High School Diploma -
United High School
Laredo, TX05.1984
Skills
- Team Work Scheduling
- Microsoft Excel
- Pre-Flight Check
- Management Advisement
- Problem Resolution
- Federal Laws
- Maintain Records
- Calendar and Scheduling Software
- Logistical Coordination
- Time Management
- Corrective Action Plans
- Regulatory Compliance
- Operational Improvements
Timeline
Aircraft Dispatcher
Piedmont Airlines
05.2021 - Current
Executive Domestic and Latin American Travel Div
Apple Computers
01.1999 - 12.2002
Texas State Contracted Travel Agent
Affordable Travel
01.1995 - 01.1998
Executive Travel Agent
Inhouse Facilitator For The International Factory
01.1989 - 01.1995
Ramp Gate Agent
Conquest Airlines
01.1987 - 01.1989
Certificate - Aircraft Dispatch Certificate
Adtc Aircraft School
Certificate - Travel And Tourism
Texas Tech School
Certificate - Sabre
Sabre
High School Diploma -
United High School
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