Mary Anderson
Hagerstown,MD
Summary
Experienced Customer Service Agent with over 35 years of experience in Call Center Environment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Business/Consumer Banking Representative
Wells Fargo & Company
Sacramento, CA
11.2008 - 06.2011
- Applied basic consultative skills when interacting with customers and determined specific financial needs.
- Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
- Maintained energy and enthusiasm in fast-paced Call Center environment.
- Demonstrated respect, friendliness and willingness to assist clients with One Call resolution.
- Performed duties accurately and efficiently.
- Established rapport with clients to increase satisfaction and loyalty.
- Handled various accounting transaction and maintained friendly, professional customer service.
Electronic Banker
Bank Of America, Customer Service Contact Centers
Irving, Texas
10.2003 - 01.2007
- Provided advice on different bank products and financial options.
- Evaluated client financial positions and identified most appropriate banking products.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Provided advice and assistance via email business letter regarding conflict resolution and educate customers on bank policies, products and services.
- Opened, closed and updated accounts for customers.
Receptionist Clerk
AIG Claim Services
Louisville, KY
08.2000 - 11.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls to case assigned adjuster accordingly, sometimes providing brief inf.
- Ensuring that medical bills received were complete, calling providers for missing billing information, and updating excel sheet.
- Provided clerical support to adjusters with copying, faxing and filing documents, opening, and correlating incoming mail and mailing out medical bills to appropriate companies.
Education
High School Diploma -
Eastern High School
Louisville, KY05.1985
Skills
- Customer Experience
- Inbound Calls
- Consumer Banking
- Customer Inquiries
- Discrepancy Resolution
- Solution Building
- Account Closing
- Team Cooperation
- Identity Verification
- Account Retention
- Customer Satisfaction
- Pleasant and Personable
Timeline
Business/Consumer Banking Representative
Wells Fargo & Company
11.2008 - 06.2011
Electronic Banker
Bank Of America, Customer Service Contact Centers
10.2003 - 01.2007
Receptionist Clerk
AIG Claim Services
08.2000 - 11.2001
High School Diploma -
Eastern High School