Mary Anderson
East Hampton,CT
Summary
Well versed healthcare professional with over 10 years in patient care experience. I am dedicated to helping patients by giving the best care I can possibly give. My empathy and communication skills have helped me tremendously throughout my career in healthcare. Received my medical assistant degree in 2014. I have experience as a medical assistant, CNA/ companion and homemaker, front desk receptionist, and became a certified eyecare technician. With each of these jobs I gained knowledge and experience in medical billing and coding, pulling and applying medical insurance, pretesting in an efficient and timely manner, appointment scheduling to best suite the patient and the practice/physcian. Lastly I have experience with using multiple EHR systems including EPIC.
Overview
11
11
years of professional experience
Work History
CNA ( Dementia/Pysch Unit)
National Healthcare Association
Marlborough, CT
11.2022 - Current
- Enjoyed and have a passion for working on the memory unit with resident’s who, unfortunately, suffer with a dementia or Alzheimer’s diagnosis.
- Assisted each residents with ADL’s, feeding, bathing/grooming,toileting, provided oral and nail care.
- Transferred patients using stand pivot, mechanical lifts and slide board techniques.
- Cared for, encouraged and at times redirected or de-escalated residents who had become more confused or at times combative.
- Accurately charted resident care throughout shift using Point Click Care.
- Prevented bedsores by regularly repositioning patients, using floating boots or wedges to reduce pressure on high risk areas.
- Reported any changes in skin integrity, any noticeable mental status shifts or new behaviors of the residents to the LPN.
- Maintained an upbeat, friendly and professional attitude when interacting with family members/visitors.
- Followed facility’s protocols, maintained compliance with HIPAA, attended staff meetings, inservices and continuing education courses as directed by the DNS/administration.
CNA
Cobalt Rehabilitation Center
Cobalt, CT
01.2020 - 08.2022
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, contributing to effective care plans and outcomes.
- Monitored vital signs, documenting changes accurately for timely communication with healthcare team.
- Maintained patient hygiene and mobility, promoting independence and dignity in personal care tasks.
- Answered all call lights in a timely manner.
- Enhanced patient comfort and safety by adjusting bed rails, making sure each resident was able to reach call lights, filled water pitchers, maintained clutter free rooms/hallways and always asked if the resident needed anything else before leaving the room.
Medical Navigator
Hartford Healthcare At Home
Wethersfield, CT
02.2021 - 07.2021
- Medical scheduler for home health visits and administration of COVID-19 vaccinations to homebound patients.
- Efficiently managed a very high paced and heavy work load while paying attention to detail and collecting crucial medically necessary information.
- Scheduled new and existing patients using EPIC, making sure to collect or confirm all demographic and insurance information.
- Travelled to 7 different HHCAH building locations per requirement of position
- Stayed in compliance with FDA regulations on which age group was allowed to be scheduled to receive the vaccine.
- Effectively and promptly communicated with healthcare team via email and phone calls with any updates, changes, questions or concerns.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained up to date notes for traveling nurses to refer to when arriving to the patient’s home.
- Assembled routing slips and information packets for traveling nurses, completed vaccination cards with necessary information including lot number/manufacturer/date and location.
- Followed up with each patient on any questions or concerns after consulting or delegating task to another medical team member.
Front Desk Receptionist
Harvey & Lewis
Glastonbury, CT
01.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected exam co-payments, and miscellaneous purchases during check out.
- Made and assembled routing slips for upcoming days/weeks. Each packet including print outs of each patient’s vision coverage and the hardware benefits. Highlighted which copay to collect at check out- medical or vision- depending on the visit.
- Billed each vision insurance by applying the proper ICD-10 code(s) and submitted during end of day. Maintained an excel spreadsheet of each charge ran to reference back to if an EOD error occurred.
- Maintained and filled the schedules for multiple Harvey and Lewis locations. Made all confirmation or reminder calls/texts, rescheduled or cancelled appointments.
- Utilized and maintained a patient cancellation list. Referred to list to fill schedule upon a no call no show or appointment cancellation.
- Managed multi-line phone system, directing calls to appropriate offices and taking accurate messages.
- Coordinated with staff making sure both the optometrists and opticians were not overbooked or overwhelmed.
- Distributed glasses/contact lens shipments to either technician or optician departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and coworkers.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Attended trainings in how to assist patient in selecting the best choice in glasses based on prescription not just how they look.
- Became comfortable jumping in to help opticians with dispensing glasses/contacts. Was trained in adjusting/repairing (most)* frames to reduce the time a patient or customer would have to wait for assistance.
Ophthalmic Technician & Front Desk Recetion
Total Vision EyeCare
Uncasville, CT
11.2014 - 12.2019
- Pretested patient prior to being seen by one of our 4 optometrists.
- Proficient in OCT’s, retinal imaging (including use of the Optomap upon doctors request or in lieu of dilation), depth perception and color vision testing, teaching contact lens usage, care and insertion/removal, auto refraction, IOP, testing visual acuities and setting the phoropter (both manually and digitally).
- Facilitated communication between patients and doctors, including communication with referring providers, TLC, and different eyecare reps if needed.
- Maintained cleanliness and organization of examination rooms, promoting a safe environment for patients.
- Obtained client medical history, medication information, symptoms, and allergies.
- Educated patients on pre- and post-operative care procedures to improve compliance and satisfaction.
- Performed front desk reception most days as well as teching. This included scheduling appointments using electronic health record systems, optimizing patient flow and clinic efficiency.
- Front desk duties also included: greeting and welcoming in each patient, collecting all the patient’s demographic and insurance information prior to scheduling, calling or used texting system to confirm/reschedule appointments, scanning ID, insurance cards and HIPAA paperwork.
- Proficient in pulling eyecare benefits for copays and hardware/CL benefits for EyeMed, VSP, Spectera, and Husky.
- Proficient in obtaining medical insurance copays, coinsurances, and deductibles by navigating the specific medical insurance website or by calling if information is not given online.
- Comfortable with use/managing multiline phone systems, a variety of EHR systems (including EPIC), and scanning systems.
- Maintaining a professional and informative, yet understanding attitude to deescalate or redirect a frustrated patient by calmly explaining problem at hand, if needed.
Education
Certified Nursing Assistant - CNA
Chestelm Rehabilitation Center
Moodus, CT09.2019
Certified Paraoptometric Technician - Optometry And Ocular Pathology
American Optometric Association
West Hartford, CT08.2016
Certified Medical Assistant - Medical Assisting
Lincoln Technical Institute
New Britain, CT05.2014
Skills
- Time efficiency
- Monitoring vital signs
- Pretesting and data entry
- BLS/CPR/AED certified
- HIPAA/OSHA compliance
- Spanish speaking *intermediate*
- Compassion and empathy
- Patience and understanding
Timeline
CNA ( Dementia/Pysch Unit)
National Healthcare Association
11.2022 - Current
Medical Navigator
Hartford Healthcare At Home
02.2021 - 07.2021
CNA
Cobalt Rehabilitation Center
01.2020 - 08.2022
Front Desk Receptionist
Harvey & Lewis
01.2020 - 02.2021
Ophthalmic Technician & Front Desk Recetion
Total Vision EyeCare
11.2014 - 12.2019
Certified Nursing Assistant - CNA
Chestelm Rehabilitation Center
Certified Paraoptometric Technician - Optometry And Ocular Pathology
American Optometric Association
Certified Medical Assistant - Medical Assisting
Lincoln Technical Institute