Summary
Overview
Work History
Education
Skills
Timeline
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Mary Andrews

Raleigh,NC

Summary

I have over 20 years experience in customer service. Three of those were spent working the front office in the medical field. I love working with people and possess the ability to connect and create a strong but genuine rapport.

Working in a team atmosphere aligns with what I do best. My past experience has given me the ability to recognize and jump in where support is critically needed to ensure the most positive outcome.

After 16 years as a stay at home mom to raise my daughter I'm re-entering the workforce and looking for the perfect fit.

I would love the opportunity to be considered and given a chance to join your team.

Overview

12
12
years of professional experience

Work History

Front Office Assistant/Medical Receptionist

Capital Heart Associates, PA
04.2007 - 07.2008
  • Welcomed and checked-in patients in a timely and efficient manner. Keeping them updated in the event of time delays of their scheduled appointment
  • Verified insurance, entered and updated patient's contact information and assisted with paperwork required prior to their appointment
  • Answered the phone, scheduled/rescheduled appointments and assisted patients with questions about upcoming procedures
  • Liaison between doctors/nurses and patients with immediate questions or concerns


Front Office Medical Assistant/Receptionist

Wake Internal Medicine Consultants Inc.
04.2005 - 03.2007
  • Welcomed patients, verified and updated insurance and demographic information
  • Assisted patients complete necessary medical forms prior to their appointment
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Interacted closely with patients to relay information and answer any questions prior to their procedure
  • Liaison between medical staff and patients with any questions, problems or concerns

Specialty Stationery and Gift Store/Manager

Frances T. King Stationery
08.1996 - 04.2005
  • Worked closely with staff to ensure customer satisfaction and store profitability
  • Troubleshooting and addressing customer complaints promptly and professionally, resolving issues to maintain a positive relationship
  • Assisted with hiring, scheduling, training and mentoring new staff

Education

High School Diploma -

Needham Broughton High School
Raleigh, NC
06.1988

Skills

    • Interpersonal Communication
    • Team Collaboration
    • Problem-solving abilities
      • Multitasking Abilities
      • Decision-Making
      • Attention to Detail

Timeline

Front Office Assistant/Medical Receptionist

Capital Heart Associates, PA
04.2007 - 07.2008

Front Office Medical Assistant/Receptionist

Wake Internal Medicine Consultants Inc.
04.2005 - 03.2007

Specialty Stationery and Gift Store/Manager

Frances T. King Stationery
08.1996 - 04.2005

High School Diploma -

Needham Broughton High School

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