Mary Ankouni
Dearborn Heights
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
Agency Owner
MMA Insurance Agency
07.2023 - Current
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Selling Insurance
- Agency Financing
General Manager
VIP Tobacco Outlet Inc
01.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Interacted well with customers to build connections and nurture relationships.
Administrative Assistant
Milene Plisko Inc Farmers Insurance
10.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
General Manager
MCA Mini Mart
01.2014 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Ankouni's Fuel Mart
01.2014 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Representative
Haddad Insurance Agency
05.2007 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Canton High School
Canton, MIDavenport University
Grand Rapids, MISkills
- Time Management
- Budgeting and Cost Control Strategies
- Customer Experience
- Client Relations
- Salary Structure
- Staffing
- Budget Administration
- Staff Training
- New Business Development
- Leadership
- Budgeting and Cost Control
- Communication Skills
- Administrative Skills
- Marketing
License
Fully Licensed in insurance for Property & Casualty & Life & Health
Timeline
Agency Owner
MMA Insurance Agency
07.2023 - Current
Administrative Assistant
Milene Plisko Inc Farmers Insurance
10.2022 - 05.2023
General Manager
VIP Tobacco Outlet Inc
01.2021 - Current
General Manager
MCA Mini Mart
01.2014 - 02.2020
General Manager
Ankouni's Fuel Mart
01.2014 - 02.2020
Customer Service Representative
Haddad Insurance Agency
05.2007 - 04.2014
High School Diploma -
Canton High School
Davenport University
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