Mary Ann Conner

⮚ Successfully oversaw The Joint Commission survey/audit ensuring that all regulatory inspections and documentation were current and consistent to the commission’s standards. As project manager, I built a cloud based digital management system for the facilities department to house certifications, invoices, contracts, reporting, inspections, and audits. The hospital scored the lowest number of deficiencies the facility had seen in a decade.

⮚ In charge of creating and managing project schedules and budgets for hospital vendors and engineers. These projects include multimillion dollar construction projects including updating and remodeling our MRI building, reconstruction and recertifying our third floor West Wing from Labor and Delivery to Patient Recovery Rooms, and reconfiguring and construction for the entire hospital Security Badging System.

⮚ Responsible for onboarding and overseeing department employees on best practices and protocols that included response time, interaction, and completion time. These new practices increased productivity and customer service by 60% within a year.

⮚ Tracked budgets for all financial activities within the department and created weekly reports for managers and accounting staff.

⮚ Set up meetings and event planning for senior management and coordinating departmental activities across multiple calendars and time zones.

⮚ Coordinating meetings and work schedules for staff teams and executives.

⮚ Administer travel arrangements to provide executives seamless and travel policy-approved business trips.

⮚ Collaborated with internal teams to support long-term research, marketing, and ad hoc projects.

⮚ Facilitate Board of Trustees meetings, with scheduling, reserving rooms, virtual platform logistics, agendas, and support materials.

⮚ Experienced in creating proposals, letters, and memos.

⮚ Maintain productive relationships and communication channels across the organization.

⮚ Designed the first digital format vehicle delivery process for the Gulf States Toyota and the AutoNation Development Teams. First securing specific licensing with iPad and Apple, this new Vehicle Delivery process improved efficiency across multiple departments; administrative hours were shortened by removing mail-out materials, returning sales representatives to the sales floor, and improving overall Customer Satisfaction. After the success of this innovative technology, using the iPad delivery process was introduced to all AutoNation Dealerships.

⮚ Managed several marketing projects designed to increase customer traffic, customer satisfaction, and sales in our vehicle service department. I launched and administered a series of local events at the dealership: 1. Saturday afternoon live music; 2. creating, branding, and offering various coffee flavors to our customers including a CAG French roast coffee called ROAD TRIP, a decaf coffee called SUNDAY DRIVE, and a deep roast coffee called MIDNIGHT OIL.

⮚ Introduced, created, and developed the first successfully client-driven social media campaign which became the pilot for AutoNation dealerships across North America.

⮚ Supported the GM and VPs with daily scheduling, meeting prep, expense reports and all discreet high-level issues involving the corporate legal team.

⮚ Coordinated schedules for staff teams and assisted with HR policies throughout the facility divisions.

⮚ In charge of communication between the dealership and division comptrollers which included operational budgets, accounts payable/receivable (using ADP system), month-end reporting on Customer Service Index, Cash in Transit, Profit & Loss, individual employee reports (sales and service).

⮚ Collaborated on award-based management policies aimed at increasing employee satisfaction and retention.

⮚ In charge of publicity and outreach for all community projects, fundraisers, and relationships with auto manufacturers such as Toyota, Honda, and Nissan.

Business Marketing, Communications