Mary-Ann Medeiros

• Maintained detailed and accurate records inbetween multiple databases and programs.
• Address student issues or concerns and created solutions for enrollment.
• Assisting students with qualification for payment programs, helping make education more accessible for all qualified candidates.
• Enhanced student enrollment by effectively managing relationships with prospective students and guiding them through the application process.
• Maintained accurate and up-to-date records of prospective and enrolled students, ensuring seamless communication between departments.
• Communicated effectively via telephone, email, and text with prospective students.
• Input accurate payment details in Admin Tools.
• Understood and thoroughly explained services provided to potential students.
• Implemented effective tracking systems for monitoring progress toward enrollment goals, allowing for data-driven decision making in student enrollment efforts.
• Assisting students with payment plan options, helping make education more accessible for all qualified candidates.

• Handled inbound and outbound calls from prospective customers
• Firstline of communication to provide products and services seeking out needs in design, installation and renovation
• Train and educate staff to achieve industry standards and compliance
• Scheduling of services and delegate assignments with venders and suppliers
• Follow-up with potential and existing clients to ensure customer satisfaction is ongoing and referral generation

Responsibilities

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following:
• welcome guests, introduce venue with approved verbiage, set table with glassware, take beverage orders, pour water/juice/coffee, take food orders, punch in order to POS, pick up or prepare drinks and deliver, set table, pick-up and delivery of food orders and maintain cleanliness of all tables and work station
• Receive and process all transactions from guests in an efficient and accurate manner
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Actively participate in monthly departmental sales promotions