Hi, I’m
MARY ANN DONZE
Las Piedras,United States
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
years of professional experience
1
Certification
Work History
Department of Veteran Affairs /VA Healthcare Caribbean
Administrative Assistant/ Spinal cord Injuries & Disorders Service
11.2014 - Current
Job overview
- Company Overview: This is a federal job
- PC experience- Microsoft word, Windows Vista, Excel, Power Point
- Proficient in all facets of Office Administration
- More than thirty years' experience as Administrative Assistant, Export Clerk, MIS Coordinator, Technical area Supervisor and Credit Representative
- Expert Purchasing Agent medical Equipment through Federal Government System
- As timekeeper I coordinated various works and functions regarding pay roll within the service, and design and implemented VATAS System internal procedures within the service
- In charge of coordinating daily, weekly, and monthly reports regarding time and attendance
- COR Purchasing Agent for Medical Equipment and others
- Received all telephone regarding personnel, all inquiries from the areas and facilities with production problems that needed immediate action
- Provided coverage for the position of SCI/D Administrative Officer preparing Staffing and Beds survey reports to SCI/D Central office and Paralyzed Veterans of America PVA
- Provided assistance and coverage to the Administrative Officer with the preparation of the Budget Call of supply and equipment's of al SCI/D areas within the service and with the preparation of Excel spreadsheets for the final Budget call for the Center Director
- Provided coverage for the position of SCI/D Administrative officer completing the Catastrophically Disable Veteran Evaluation form and process for signatures
- Provided coverage for the SCI/D Administrative Officer Position creating and making al travel arrangements and needed documentation
- Created all legal documents to be submitted to the Legal Executive council when any amount in dollars was bieng donated for approval
- Served as alternate ADPAC for PIV
- Responsible to provide support and assistance regarding technical issues to the SCI/D staff
- Responsible to comply with VATAS System audits
- Responsible as Record Monument Liaison I was in charge of all the files within the office
- Assigned as the PIV Sponsor for the SCI/D Staff with their PIV cards renewal process
- Typed letters, memorandums, and reports of administrative and/or clinical nature
- Created SharePoint for minutes to be included in PDF
- Record and transcribe minutes of Service meetings, prepared meetings, and agendas
- Prepare formularies
- Handled the correspondence, records, and reports
- Record Management Officer for the service
- Organize and maintain all necessary files records and manuals
- Requested Medical equipment though the CHCS Procurement Process
- Acted as Service Timekeeper
- Initiates request for compensatory time and overtime is aware of leave reports to determine any abuse and respond to questions the employees and supervisors may have
- Purchase card holder ensured all open market purchases under $3,500 are purchased using the government Card
- Performed daily reconciliations and ensure that charges corresponding to Purchase Card Orders are resolved reconciled within the time frame
- Resolved all problems with incorrect or unknown purchase card charges with vendor
- Order office material and Medical Equipment according to VA procedure
- Assure that patients are comfortable, and treated courteously, enthusiastically, and in a timely manner both in person, and on the telephone
- Demonstrated good listening skills
- Resolve complaints within his/her control, and reports feedback to management
- Assist patients, and family members in contacting support services
- Worked with the Choice Program attending the constant changes and dealing with the issues that arise
- Communicates effectively with all internal, and external customers
- Meets customer expectations with results to be determined through on-going feedback mechanism
- Responds attentively, and consistently to request for assistance
- Serves as promptly, accurately, and appropriately
- Communicates effectively with peoples from diverse cultural, educational, and organizational backgrounds within and outside of the medical center to facilitate patient care
- This is a federal job
- Supervisor: Eduardo Nadal Ortiz, MD (181114)
- Okay to contact this Supervisor: Contact me first
VA Caribbean Healthcare System
Executive Administrative Assistant
11.2014 - 10.2015
Job overview
- Company Overview: This is a federal job
- Provide a broad scope of program management and secretarial support for the Chief of Staff
- Personally handle complaints that employees or patients feel warrant the supervisor's attention
- Assign items to the appropriate personnel or organization for the action/response
- Maintain Chief of Staff's daily calendar and appointments
- Serve as an Automated Data Processing Application Coordinator (ADPAC) by establishing and conducting trainings for all users affected by VISTA application, defining requests, and approving user access requirements, review, add or delete user access options when appropriate, and provide service level training for the alternate ADPAC
- Act as the information security coordinator for the Chief of Staff Service
- Screen calls and visitors, answering most questions on established policy or routine matters
- Coordinated response, securing, and summarizing information from a variety of sources in the immediate office and subordinate organizational elements
- Train new secretarial personnel on correspondence procedures and office policies
- Return correspondence to the originator when information contains questionable matter, which requires resolution prior to the supervisor's signature
- I monitored the use of supplies, equipment, or services for the office
- Advisor to lower echelon/subordinate level secretaries, periodically holding meetings to advise secretaries of changes to administer procedures or correspondence changes, which have broad immediate implications
- Receive and read incoming correspondence directed to the unit and initiate actions necessary for its proper disposition
- Establish, maintain, and revise the office filing system
- Make positive contributions to customer satisfaction and constantly strive to improve service to the customer
- Complete documentation and coordinate travel arrangements for the Chief of Staff
- Serve as timekeeper for T&Ls in the Chief of Staff's Office using the Time and Attendance system
- Maintain tracking logs, action items, manage administrative suspense items and transaction records
- Coordinate meetings and events; prepare the agenda for meetings and conferences and draft the minutes within seven working days for review by the Chief of Staff
- Cover as necessary for the Deputy Chief of Staff's secretary
- Purchase supplies for all service
- Other duties as assigned
- This is a federal job
HUMANA INSURANCE OF PR
Account Executive Internal/Customer Service Commercial Area
10.2005 - 11.2014
Job overview
- Take responsibility for achieving results; encourages others to do the same
- Employees focus, attention to detail, reliability, and appropriate prioritization to drive outcomes
- Contribute and take the initiative to create solutions
- Develops strengthens networks and relationships, both inside and outside the organization, support company performance
- Contributed information and energy toward creating value with others
- Maintain all client files up to date with documents
- Preparation of Weekly reports and any other related documents of the Manager
- Compose and/or type departmental letters, reports, memoranda, and documents, statistical and/or special forms, budget, and charts; and proofreads for accuracy, corrects forms, content, and proper English usage
- Follow up on due dates and performed other monitoring functions to ensure timely completion of work
- Order and/or purchases department supplies, equipment, and services
- Recommend organizational and/or procedural changes affecting office activities
- Responsible of solving any sales problems with new clients, claims, certifications
- Research, compiles, and analyzes data for reports and other materials for problem solving
- Performs moderately difficult administrative projects and reports with direction from VP and managers
- In charge of receiving Agents and Brokers and helping to solve any problem
- Initiate and maintain departmental records, files, and logs
- Screen calls, visitors, and mail; makes or coordinate travel, meeting, and conference arrangements, and maintains appointment schedules and calendars
- Maintains department employee records including, timecards, payroll, evaluations, disciplinary actions
- Coordinate office activities and schedules; and performs departmental clerical duties such as typing, filing, distributing mail; and may take departmental meeting minutes
- Assist in preparing policies, procedures, operating manual, written material, budgets, forms, charts, and/or other documents
- Plans, assigns, train, review, and assists in evaluating the work assigned lower-level clerical personnel
- Participates and assist in the administration of a departmental budget, prepares budget reports; complies annual budget requests; collects and calculates data on projected expenditures, and recommends expenditure request designated accounts
- Represents department management on committees/meetings in absence of department head or other managers
- Supervisor: Geysa Terrero (939-279-8787)
- Okay to contact this Supervisor: Yes
Education
EMORY COLLEGEBAYAMON
Bachelor of Science from ADMINISTRATIVE ASSISTANT
05-1987
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
Certification
- Six Sigma Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
Timeline
Administrative Assistant/ Spinal cord Injuries & Disorders Service
Department of Veteran Affairs /VA Healthcare Caribbean
11.2014 - Current
Executive Administrative Assistant
VA Caribbean Healthcare System
11.2014 - 10.2015
Account Executive Internal/Customer Service Commercial Area
HUMANA INSURANCE OF PR
10.2005 - 11.2014
- Six Sigma Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
EMORY COLLEGE
Bachelor of Science from ADMINISTRATIVE ASSISTANT
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