MARY-ANNE DOUGLAS
Summary
Enthusiastic, trilingual, with excellent administrative support services skills within a diverse work environment. Focused on developing a positive rapport with all stakeholders through effective communication, collaboration, providing a holistic experience, and culturally sensitive services.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Gurnick Academy Of Medical Arts, Dept. Of Nursing
02.2022 - Current
- Assists the Dean of Nursing in the general operation and maintenance of nursing programs
- Assists in the maintenance of systems and guidelines by analyzing the department's operating practices, record keeping systems, and documents for the nursing programs
- Maintains faculty approval, state board pass rate tracking, continuing board approval, accreditation, and other Department of Nursing records necessary forthe academic department
- Designs and maintains reporting procedures to include excel files and databases regarding nursing program statistics, confidential student information including GPA, course grades, exit exam and course specialty scores, attrition & retention reports, and statistical research
- Prepares and generates related reports in a timely manner as required by the Dean of Nursing
- Creates and maintains annual academic calendars
- Types and edits reports, letters, syllabi, exams, calendars, and other required documents
- Creates reports and other materials for projects and promotes the Department of Nursing
- Schedules and coordinates Department of Nursing meetings, ceremonies, and conferences for the Dean of Nursing and nursing program leadership
- Monitors record keeping of student ambassador meeting minutes
- Assist in the review and distribution of course syllabi as needed
- Performs additional duties as deemed necessary by the Dean of Nursing to accomplish the goals and objectives of the Department of Nursing
- Ensures that the documents are in compliance with ABHES accreditation rulesand policies
- Plan, implement, and evaluate a comprehensive recruitment and selection process for faculty positions within the Department of Nursing
- Collaborates with program leadership in new faculty onboarding.
Senior Admissions Advisor
Gurnick Academy Of Medical Arts, Admissions Dept.
10.2020 - 02.2022
- Set appointments and tours with prospective students (target of 20 meetings per week with ‘new' leads)
- Interview candidates to understand – motive, appropriateness of program for their career objectives, personal ability to manage the program and their existing life circumstances
- Educate candidates on the nature of the program and its academic demands
- Clearly communicate program requirements, academic requirements, and documentation needs
- Interpret and deliver results of entrance exam to the candidate directly
- Providing results to candidates one on one for feedback and coaching
- Collect initial registration fees for program enrollment
- Complete application form with students and enter data in the GE including personal information, program interested in and likely start date
- Stay up to date on all programs offered by the campus as well as changes in the employment marketplace – including program statistics such as placement rates, licensure pass rates, retention rates
- Set up appointments with financial aid (or introduce student directly on site if FAA is available) after the student has registered for the program (can direct candidate to government financial aid website for initial information)
- Update pipeline status of candidates as they move through from introduction/information to enrollment stages of the admissions process
- Collect student paperwork including diplomas, certificates, and other forms of required identification
- Review all disclosure documents with candidates and obtain signatures
- Create an official student admissions folder with appropriate sections and checklists
- Enter required data into GE for purposes of generating an Enrollment Agreement, which include scanning and attaching original scanned documents (EA) with signatures to GE
- Follow up on credit granting requests
- Develop and implement a plan for generating referrals and developing leads
- Oversee the process of retention of admitted students, ensuring they start on their scheduled start date
- Oversee the process of rescheduling missed appointments
- Schedule (as necessary) and collect verification of CPR (during pre-requisites), immunizations, initial background checks (as a part of the admissions file checklist in the folder – should they be in the GE to create an exception list or in Excel spreadsheet)
- Prepare student enrollment report for discussion at campus meetings
- Attend staff meetings as directed by the Campus Director
- Participate in community functions and career days
- Participate in campus graduation ceremonies (see graduation procedure)
- Monitor student progress through pre-requisites and offer insight to the Program Coordinator / Associate
- Program Director for purposes of student suitability for continuing in the program
- Monitor student progress by interfacing directly with both AM and PM programs (read only access in the intranet) through the initial 30 days of the program to support/counsel students who identified during the Admissions process as having work/life balancing and potential academic challenges
- Participate in scheduled evaluation and goal setting meetings with direct manager
- Actively seek out and participate in ongoing admissions best practices
- Assist Admissions Manager to collaborate with Outreach Manger to enhance community outreach
- Assist Admissions Manager with day-to-day duties
- Act as Admissions Manager when needed
- Assigned duties as required by their direct manager.
Admissions Advisor
Gurnick Academy Of Medical Arts, Admissions Dept.
12.2018 - 10.2020
- Assist incoming students with application and enrollment process
- Input student data and generate student reports for projects
- Student outreach including calling, texting, and emailing
- Prepare, organize, and present student information sessions on a weekly basis
- Assist program director with assigned projects
- Procter the Scholastic Level Exam (SLE) and the Test of Essential Academic Skills (TEAS) test with students regularly
- Attend all admissions and staff meetings regularly
- Partake in staff development opportunities.
Admissions Assistant
Gurnick Academy Of Medical Arts, Admissions Dept.
07.2018 - 11.2018
- Consistently connect with student leads for application submission
- Assist incoming students with the application process
- Input student data and generate student reports for projects
- Assist admissions team with any projects needed
- Assist students with SLE testing.
Front Desk Representative
Gurnick Academy Of Medical Arts
06.2018 - 07.2018
- Complete daily front desk operations
- Contact student leads via phone calls, texts, and emails
- Prepare application packets for incoming applicants
- Assist with projects as needed
- Maintain classroom scheduling and calendars
- Contact students for their scheduled appointments.
Academic Advisor
Fresno Pacific University
02.2008 - 11.2016
- Responsible for assisting students with admissions process including education and career planning, advisement, entrance to the program, monitoring graduation requirements, and student retention
- Maintain applicant information through comprehensive electronic data system as well as input all notes and pertinent information into Salesforce/CRM
- Continuously meet with students to evaluate official transcripts, review their educational plan, assist with course registration, provide student academic progress assistance, and maintain scheduled reviews to ensure completion of degrees
- Discuss career opportunities, review jobs, and work closely with the Career Resource Center
- Knowledgeable and apply FERPA laws on a daily basis as well as Title IX
- Develop and maintain solid relationships with advisors from community colleges, provide crucial credit transfer information, and deliver classroom presentations
- Assist in the development and maintenance of the admissions and recruitment communication and marketing procedures
- Continuous communication with faculty and program directors regarding students' educational success
- Maintaining monthly tracking reports of pertinent marketing information: activities, events, meetings, and mailings
- Organize and participate in the preparation and presentations for information meetings, student workshops, enrollment express, academic and career fairs, and student orientations.
Administrative Assistant
Fresno Pacific University
08.2006 - 01.2008
- Assisted the Executive Regional Center Director in daily operations, planning, organizing, and managing front desk activities
- Supervised front office operations and provide leadership to student assistants
- Coordinated Degree Completion and Grad correspondence with student, staff, and faculty
- Managed and maintained the Degree Completion and Grad production and distribution of curriculum; including storage, inventory, and placement in binders
- Marketing duties included event planning, attending trade shows, and educational fairs.
Education
Master of Arts - Master of Arts & PPS Credential: School Counseling
Fresno Pacific University
Fresno, CA05.2018
Master of Arts - Leadership Studies
Fresno Pacific University
Fresno, CA05.2014
Bachelor of Science - Psychology, Conflict and Peacemaking Studies
Fresno Pacific University
Fresno, CA2005
Skills
- Highly effective oral and written communication skills
- Fluent in German, Spanish, and English
- Experienced in supporting C-Level Executives
- Strong knowledge of email management
- Ability to analytically schedule appointments & manage calendars
- Proficient in all Microsoft Office programs
- Self-starter, independent, leader, and team oriented
- Culture of excellence & cross-functional collaboration
- High Emotional Intelligence (EQ)
- Excellent interpersonal relationship skills
- Sophisticated event planning and presenting
- Detail oriented and organized
Timeline
Executive Assistant
Gurnick Academy Of Medical Arts, Dept. Of Nursing
02.2022 - Current
Senior Admissions Advisor
Gurnick Academy Of Medical Arts, Admissions Dept.
10.2020 - 02.2022
Admissions Advisor
Gurnick Academy Of Medical Arts, Admissions Dept.
12.2018 - 10.2020
Admissions Assistant
Gurnick Academy Of Medical Arts, Admissions Dept.
07.2018 - 11.2018
Front Desk Representative
Gurnick Academy Of Medical Arts
06.2018 - 07.2018
Academic Advisor
Fresno Pacific University
02.2008 - 11.2016
Administrative Assistant
Fresno Pacific University
08.2006 - 01.2008
Master of Arts - Master of Arts & PPS Credential: School Counseling
Fresno Pacific University
Master of Arts - Leadership Studies
Fresno Pacific University
Bachelor of Science - Psychology, Conflict and Peacemaking Studies
Fresno Pacific University
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