Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARY-ANNE MUNACHIMSO

Hull

Summary

Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with years of comprehensive experience.

Overview

3
3
years of professional experience

Work History

Business Analyst

Unyte
London (hybrid)
07.2024 - Current
  • Led a cost-reduction initiative by analyzing supplier contract data and operational spend, renegotiating service agreements, and consolidating vendors, resulting in over £65,000 in annual savings without compromising service quality.
  • Developed and deployed KPIs across key departments using real-time analytics, enabling senior management to make informed decisions that improved customer service response times by 28%, and increased policy renewals by 13%.
  • Prepared business proposals and presentations for various stakeholders.
  • Implemented a centralized data validation system in collaboration with IT and compliance teams, reducing underwriting errors by 40%, and ensuring full compliance with FCA regulatory reporting standards.
  • Re-structured the policy onboarding workflow based on data-driven insights, decreasing average processing time from 3.5 days to 1.9 days and increasing client satisfaction scores by 22% within six months.

Warehouse Operative

Amazon
Hull
10.2024 - 01.2025
  • Inspected and processed an average of 50+ returned items daily, identifying product faults, logging root causes in the system, and accurately sorting goods for resale, recycling, or supplier return, improving reverse logistics efficiency by 25%.
  • Collaborated with team members to improve workflow efficiency during peak periods; proactively reported hazards and followed team-lift protocols to promote a safe and productive environment
  • Operated warehouse equipment to move shipments, ensuring full compliance with health and safety protocols while minimizing handling risks and workplace incidents
  • Supported continuous improvement initiatives by monitoring daily pick rates, identifying process bottlenecks, and providing operational feedback that enhanced overall warehouse productivity

Customer Success Representative

Intavalto Nigeria limited
04.2022 - 12.2023
  • Investigated customer complaints and identified appropriate solutions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided exceptional customer service and technical support to customers via phone, email, and chat.

Education

Master of Business Management - Business Management

University of Hull
Kingston upon Hull
05.2025

Bachelor of Science - Economics (Education)

Nnamdi Azikiwe University
Awka, Nigeria
01.2021

Skills

  • Project management
  • CRM software
  • Business administration
  • Regulatory compliance
  • Vendor engagement
  • Human resources management
  • Sales and marketing
  • Client relationship management
  • Operations management
  • Contract management
  • Team collaboration
  • Microsoft Office proficiency

References

References available upon request.

Timeline

Warehouse Operative

Amazon
10.2024 - 01.2025

Business Analyst

Unyte
07.2024 - Current

Customer Success Representative

Intavalto Nigeria limited
04.2022 - 12.2023

Master of Business Management - Business Management

University of Hull

Bachelor of Science - Economics (Education)

Nnamdi Azikiwe University

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MARY-ANNE MUNACHIMSO