Mary Aparicio

Efficiently packaged and shipped medications at fulfillment facility.

Performed tasks as directed by outbound fulfillment manager with strong work ethic.

• Ensured timely and safe shipment of packages for patients' needs.
• Maintained high attention to detail in all responsibilities.
• Complied with Federal, State, and Local laws while upholding professional standards.
• Fostered collaboration among colleagues to enhance workplace dynamics.
• Prioritized and organized tasks to meet service objectives effectively.

Regularly updated databases to ensure information accuracy.

• Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
• Trained and supervised shipping department staff, enforcing company policies and industry best practices.
• Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
• Organized storage areas to maximize efficiency of materials movements and minimize labor required.
• Planned stock quantities according to marketplace demand and sales forecasts.
• Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
• Trained staff on material handling processes to reduce shipping times.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.

• Earned reputation for good attendance and hard work.
• Recognized by management for providing exceptional customer service.
• Improved customer satisfaction by finding creative solutions to problems.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved operations by working with team members and customers to find workable solutions.
• Performed site evaluations, customer surveys and team audits.
• Created agendas and communication materials for team meetings.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Smoothed surfaces to enhance alignment of parts and finishes.
• Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
• Inspected and tested final products to verify conformance to established tolerances.
• Positioned and aligned components to complete accurate assembly work.
• Used established assembly instructions to complete jobs in efficient and accurate manner.
• Maintained work areas organized and neat, which enabled swift cleanup following each shift.
• Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
• Removed minor scratches and imperfections using [Technique] and [Technique] to improve product quality.
• Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
• Assembled products from raw materials and completed inspections.
• Inspected finished parts and components for quality assurance and to uncover any final issues.
• Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.

• Enhanced sales by implementing merchandising and promotional improvements.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Controlled cash movements and department expenses to maintain budgetary goals.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Cultivated environment focused on customer satisfaction and unparalleled support.
• Monitored security zones to uphold effective store protection procedures.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Set and optimized employee schedules to secure proper coverage for all shifts.

• Communicated program policies and enforced each.
• Assisted students with filling out and submitting applications for admission.
• Developed and implemented successful scripts and call flows for consistent approach.
• Managed and updated student records.
• Used variety of communication methods to contact applicants, including social media, text and telephone calls.
• Completed and processed applications for enrollment.
• Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
• Provided information about class options, educational materials and available services.
• Worked collectively with education professionals to deliver in-school counseling support for identified students.
• Monitored students academic progress, mental health and sociability through ongoing individual assessments.
• Promoted parent and teacher partnerships and communications to support students educational goals.
• Earned reputation for good attendance and hard work.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.

• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Completed inventory audits to identify losses and project future demands.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends.

• Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
• Encouraged professional growth and talent development in associates to increase performance in all areas.
• Assessed, optimized and elevated operations to target current and expected demands.
• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
• Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
• Coached and developed store associates through formal and informal interactions.
• Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
• Processed credit and debit card payments and returned proper change for cash purchases.
• Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

• Secured products during transport within store to prevent damage and loss.
• Verified invoices against delivered merchandise to ensure shipment accuracy.
• Removed outdated and overripe items from stock to mitigate health risks.
• Maintained clear aisles during restocking to enhance safety and customer convenience.
• Facilitated customer transactions by processing payments and bagging items efficiently.
• Prepared sales floor merchandise by tagging items and organizing pallets for restocking.
• Conducted daily cycle counts and monthly audits to maintain accurate inventory levels.
• Assisted customers with product information, promotions, and store policies effectively.