MARY ARDUESER
Cheyenne,USA
Summary
Dynamic management professional with a strong emphasis on team collaboration and operational excellence, adept at navigating high-demand environments. Proven expertise in leading and developing teams, driving strategic initiatives, and optimizing processes to enhance customer satisfaction. Successfully oversees multi-site operations while consistently achieving organizational goals through effective performance management and relationship building. Committed to fostering a culture of adaptability and teamwork to meet evolving business needs and deliver measurable results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Director
Maverik
02.2023 - Current
- Directed daily operations, ensuring excellent customer service and store presentation.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Implemented staff training programs to enhance team performance and engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed operational procedures that increased efficiency and improved workflow coordination.
- Fostered a positive work environment, promoting teamwork and employee development initiatives.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Boosted revenue $[Amount] by developing and deploying strategies to effectively improve operations.
- Managed team of 15+ cashiers and floor staff.
- Led store operations to enhance customer satisfaction and drive repeat business.
- Trained and mentored team members to improve service quality and operational efficiency.
- Analyzed sales data to identify trends and inform inventory management decisions.
Multi-Unit General Manager
Archco Holdings LLC
10.2016 - 04.2022
- Directed operational strategies across multiple locations, enhancing overall efficiency and productivity.
- Implemented cost-control measures, leading to significant reductions in operational expenses.
- Analyzed market trends to drive strategic initiatives and maintain competitive advantage in local markets.
- Developed comprehensive performance metrics to evaluate operational success and identify areas for improvement.
- Managed approximately 130 employees in 3 locations of QSR and casual dining.
- Administered bookkeeping functions to generate invoices, and handle accounts payable and receivable.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests.
- Implemented and developed operational standards, policies, and procedures.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Executed productivity benchmarks across departments to maximize company revenue.
- Led operational strategy across multiple locations, enhancing efficiency and service quality.
- Developed and implemented training programs for management teams to improve performance metrics.
- Oversaw budgeting and financial forecasting, ensuring alignment with corporate objectives.
- Directed operational excellence across multiple locations to enhance service delivery and customer satisfaction.
- Implemented strategic initiatives that improved efficiency and reduced operational costs in diverse business environments.
- Mentored management teams to foster talent development and drive high-performance cultures across all units.
- Analyzed market trends and performance metrics to inform decision-making and optimize resource allocation.
- Established standardized procedures to ensure compliance with safety regulations and quality control measures.
- Collaborated with cross-functional teams to streamline processes, increasing productivity and operational effectiveness.
- Developed comprehensive training programs enhancing staff skills, resulting in improved team performance and engagement.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels at each location.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Mentored new managers to support their professional growth within the company structure.
Senior Clerk - Meat Department
Sprouts Farmers Markets
10.2015 - 09.2016
- Oversaw daily operations and ensured compliance with organizational policies.
- Trained and mentored junior clerks on customer service best practices and operational procedures.
- Managed approximately 30 incoming special orders per day
- Managed scheduling and staffing to optimize labor resources during peak business hours.
- Facilitated effective communication between departments to streamline information flow and resolve issues.
- Analyzed sales trends to support inventory replenishment decisions, minimizing stockouts and overstocks.
- Maintained compliance with company policies and regulatory requirements through regular audits and reviews.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Collaborated with management to develop policies, procedures, and guidelines for the department.
- Contributed to cost-saving efforts by monitoring inventory levels and placing orders for necessary supplies in a timely manner.
Corporate Trainer General Manager
Village Inn
01.2002 - 01.2015
- Developed and organized training manuals, multimedia visual aids and other educational materials.
- Trained instructors and supervisors in techniques and skills for training and dealing with employees.
- Assisted with new hire orientation and employee training.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Supervised sales generation and year-on-year profit growth.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Reviewed menus and analyzed recipes to assess labor and overhead costs.
- Established standards for personnel performance and customer service.
- Trained and mentored 200+ new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
Education
Some College (No Degree) - Network Management
Westwood College
Denver, COSkills
- Staff training development
- Data-driven sales insights
- Process optimization
- Strategies for enhancing employee engagement
- Sales analysis
- Cross-functional workflow coordination
- Customer service excellence
- Collaborative team management
- Revenue optimization
- Training program design
- Coordinating multiple units
- Strengthening vendor collaborations
- Workforce coordination
- Efficient store management
- Collaborative strategic planning
- Team-oriented delegation
- Customer-focused retail leadership
- Promotion strategy development
- Leadership enhancement
- Strategic development
- Comprehensive documentation skills
- Operational management
- POS system management
- Inventory coordination
- Workforce enhancement
- Enhancing profit margins
- Customer engagement
- Talent acquisition
- Operational efficiency management
- Team leadership
- Efficient inventory oversight
- Financial budget management
- Strategic merchandising development
- Performance evaluation
- Effective conflict resolution
- Strategic business development
- Quality control standards
- Financial management
- Inventory management
- Forward-thinking planner
- Procedure implementation
- Performance tracking and analysis
- Supportive communication style
- Loss prevention strategies
- Team development and leadership
- Coaching for development
- Retail merchandise quality standards
- Customer engagement
- Effective multitasking
- Problem-solving
- Team leadership and coaching
- Verbal and written communication
- Motivating teams
- Relationship management
- Customer service leadership
- Adaptable availability
- Project planning
- Effective cash flow oversight
- Talent acquisition
- Effective delegation
Certification
- Serve Safe
- TIPS
Timeline
Store Director
Maverik
02.2023 - Current
Multi-Unit General Manager
Archco Holdings LLC
10.2016 - 04.2022
Senior Clerk - Meat Department
Sprouts Farmers Markets
10.2015 - 09.2016
Corporate Trainer General Manager
Village Inn
01.2002 - 01.2015
Some College (No Degree) - Network Management
Westwood College