Mary Argo
LAWRENCE,KS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Automotive Claims Adjuster (laid Off)
Farmers Insurance
05.2023 - 09.2023
- Oklahoma Property and Casualty Adjuster exam
- Inbound and out bound calls to Insureds and Claimants
- Assigned multiple claims daily from, OK, TX, KS, MO, NM, UT, CO, WY, ID, IA, CA and ND
- Adjust minor/major, complex losses
- Work multiple claims from start to finish, by reviewing policies and coverage
- Work directly with Insurance Agents within and outside of Farmers
- Took Facts of loss Statements, record all damages, injuries, Set Up repairs, rental cars, payments, set up towing for both the Insured and the Claimant
- Ran DMV request's, Loaded requested pictures, Police reports, searched for car owners., claims history, determine Liability
- Send out letters, email and texts
Customer Service Specialist
U.S. Department of Veterans Affairs
Topeka, KS
11.2015 - 05.2023
- Answer incoming calls from veterans, spouses, care givers, children, assisted living and Doctors
- Send cases to the facilities and Pharmacy's when there is a concern, renewal or counseling is needed
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Performed data entry of customer orders into the company's order management system.
- Upheld quality control policies and procedures to increase customer satisfaction
- Train new hires and current , monitoring of their calls, side by side
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Led team engagement to assist cross-functional departments and achieve goals.
Case Manager (Temporary)
Teva Pharmaceuticals
Overlad Park, KS
07.2014 - 11.2015
- Answer incoming calls from Medicare patients taking a Multiple Sclerosis (MS) therapy drug Copaxone
- Establish new patient accounts, request Scripts from the Medical Doctors Office (MDO), work with the MDO as needed to get the patient on and stay on treatment
- Completed Prior Authorization (PA)
- Assist with the Annual Enrollment each year for patient's enrollment in a Medicare drug plan
- Determine whether a patient has a Special Enrollment Opportunity (SEP) for a Medicare drug plan
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
Data Entry Clerk ( Temporary)
Manpower
LAWRENCE, KS
05.2014 - 07.2014
- Temporary position
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Organized and filed data in appropriate locations for easy access to essential information.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Paraprofessional
Marshalltown High School
Marshalltown, IA
09.2012 - 03.2014
- Worked with special needs students with a wide range of disabilities
- Supplied one-on-one attention to each student during group activities.
- Assisted in the implementation of educational programs for special needs children.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Office Manager (Temporary)
Temp Associates
Marshalltown, IA
03.2011 - 03.2012
- Answered multiple phone lines, made appointments, sterilized surgical equipment, scheduled all surgeries, took specimens to the Hospital, called in scripts, filed claims with insurance companies
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed, scheduled and coordinated office functions for the Dr.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
Customer Service Representative
Maximus
LAWRENCE, KS
02.1995 - 03.2011
- Claims Representative with the Centers for Medicare and Medical Services (CMS), Department of Health and Human Services
- Responded to calls and letters written by Medicare beneficiaries
- Conducted research on the questions/issues, these letters required in-depth knowledge of Medicare requirements, eligibility, Codes and policies
- The Medicare correspondence included eligibility, coverage, drug formularies, and durable medical equipment.
- Contract with the U S Department of Education for the National Call Center for students in default on Federal student loans
- Took calls for the U S Department of Education. Promoted to Senior Representative. Answered questions from call center representatives.
- Set up payment arrangements. Supervisor calls, credit card payments, NSLDS and regular calls as needed, training of new hires.
- Served on the Refund Process Team which validated payments and returned Promissory Notes when full payment was made. Prepared Credit Bureaus updates, Internal Logs, conducted QC reviews of recorded calls and provided feedback.
Education
GED -
Iowa Valley Community College - Marshalltown Community College
Marshalltown, IA11-1994
Skills
Automated I Management (AIM), NGD, Siebel/Oracle
- Microsoft Teams, CMS/CRM/Dynamic, Health Information Management (HIM)
- Carpi, CMOP (tracking system for the VA), AVAYA (phone)
- Auto Claims, DMV systems, ISO, Webex, Guidewire
- MOI, Jabber (phone), Microsoft software teams Open Office
- Claims reporting systems, Policy Interpretation,Auto Claims
- Policy Investigations, Claims Processing, Highly Motivated
Certification
Oklahoma Property and Casualty adjuster, Oklahoma, 05/01/23, 07/01/25, 3002525709
References
- Bryan Frey, (Maximus) 515-491-1659
- Annette Guyer, (Maximus) 401-644-1555
- Jeannette Parker, (Maximus) 785-393-5376
- Heidi Stepp, (VA) 785-207-5960
- Emma Martin, (Farmers) 785-550-8934
Timeline
Automotive Claims Adjuster (laid Off)
Farmers Insurance
05.2023 - 09.2023
Customer Service Specialist
U.S. Department of Veterans Affairs
11.2015 - 05.2023
Case Manager (Temporary)
Teva Pharmaceuticals
07.2014 - 11.2015
Data Entry Clerk ( Temporary)
Manpower
05.2014 - 07.2014
Paraprofessional
Marshalltown High School
09.2012 - 03.2014
Office Manager (Temporary)
Temp Associates
03.2011 - 03.2012
Customer Service Representative
Maximus
02.1995 - 03.2011
GED -
Iowa Valley Community College - Marshalltown Community College
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