Mary Arispe
Barling,USA
Summary
Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.
Overview
27
27
years of professional experience
Work History
Store Associate
Home Depot
03.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Forecast Coordinator
Umarex USA/Walther Arms
12.2020 - 05.2023
- Review data received from sales representatives
- Order inventory with objective of a timely turnover to keep inventory lean
- Approved, modified and finalized forecast for buying
- Assist the demand planner in buying
- Collaborated with sales team in order for forecast accurately
- Identify excess inventory
- Continually access safety stock levels for individual items
- Other duties as needed
Consumer Service Gun Technician
Umarex USA/Walther Arms
02.2015 - 12.2020
- Answer calls derived from consumers regarding air guns and firearms, problem shoot concerns, advise on proper function and determine steps needed to resolve issues
- Process repair paperwork, part orders, parts received, inventory maintenance
- Check in returned product for repairs and prepare repaired items for shipping
- Ensure safety measures are followed
- Advise on call procedures and call quality improvements
- Assist in training of new hires
- Develop standard daily operating procedures
Emergency Department Unit Secretary
Freeman Health System
06.2014 - 01.2015
- Performed duties of a receptionist for the unit and answered phone calls including patient intercom calls
- Maintained patient charts
- Maintained patient admission orders to the hospital
- Ensured to enter physician orders
- Assisted in providing customer service and data entry for nursing
Joplin MO Facilitator
A Girl and A Gun Women's Shooting League
12.2013 - 01.2015
- Started the chapter in Joplin, MO, because I could not find a group of women to shoot with
- I saw a need for a women's group in the area
- NRA Basic Pistol and Rifle Instructor and Chief Range Safety Officer
- Concealed Carry Instructor
Medical Transcriptionist
Self Employed
05.2008 - 06.2014
- Use transcribing equipment, headset and foot pedal to listen to recordings by physicians dictating a variety of reports as in emergency room visits, diagnostic imaging studies, operations, chart reviews, consultation and discharge summaries
- Transcribe dictated reports, edit as necessary and return reports via electronic form to the dictator for review and signature
Assistant Manager
Spencer's Gifts
10.2006 - 05.2007
- Sales, customer service, cashier
- Deter and apprehend shoplifters
- Merchandising, stocking and floor changes
- Opening, closing and balancing of cash
- Assist in the hiring and training of associates
Program Manager/Group Manager
Aegis Communications Group
05.2001 - 03.2006
- Establish detailed operational objectives and action plans for engagement performance, acquire and manage resources to meet objectives, and review performance against objectives to ensure success
- Prepare and analyze performance reports (e.g., associate productivity, financial, staffing, and disposition) and develop action plans to resolve any deficiencies
- Develop staffing profiles to ensure attendance and schedule adherence goals are attained
- Achieve and maintain key performance metrics (e.g., associate retention, schedule adherence, bill-to-pay, attendance and quality) as determined by senior management
- Prepare and submit monthly invoice requests on time
- Develop supervisory staff through training, coaching and developmental activities on team leadership, resource allocation, problem solving and associate relations
- Disseminate new information, processes and procedures to supervisors and associates in a timely manner
- Participate in supervisor selection and interviewing process
- Know and enforce company and client policies and procedures consistently
- Review personnel actions and advise Center Director, Human Resource Manager, and other senior management as necessary on important matters
- Extensive reporting in Excel and Word
Operations Supervisor
Aegis Communications Group
04.2000 - 05.2001
- Monitor, track and evaluate associate performance and provide feedback to associate to ensure engagement goals are met using a combination of Witness monitoring system or other related technology, side-by-side observations, performance reports, etc
- Develop and administer performance action plans by engagement and/or associate to ensure goals are achieved
- Prepare, analyze and disseminate accurate performance reports to appropriate parties
- Handle customer escalations
- Walk the production floor to ensure associates are actively engaged in production work and systems are functioning properly
- Disseminate new information, materials, and equipment to associates and ensure proper usage and comprehension
- Use resources and supporting technology to evaluate, document and execute tasks
- Participate in associate selection and interviewing process
- Provide on-the-job, refresher, or up-training as necessary to ensure associate knowledge and skills are appropriate to meet expectations
- Know and enforce company and client policies and procedures consistently
- Achieve and maintain key performance metrics (e.g., associate retention, schedule adherence, bill-to-pay ratio, attendance, and quality) as determined by Aegis and local site
Customer Service Representative
Aegis Communications Group
02.1999 - 04.2000
- Answer inbound telephone calls and speak with customers in an effort to resolve customer service inquiries with accuracy, efficiency, and quality
- Access customer account information via computer software and make necessary entries in order to resolve problems and/or complaints, initiate or change service, process transactions, schedule installations, etc
- Communicate with customer effectively and clearly, which requires excellent oral communication skills (grammar, enunciation, pronunciation)
- Cope with and diffuse stressful situations, control direction of call with tact and diplomacy
- Use independent judgment, logic and analytical skills in problem solving
- Use resources and supporting technology to evaluate, document, and execute service
- Stay abreast of product knowledge, sales and/or customer service skills, and changes in the related industry
- Meet or exceed required attendance, schedule adherence, quality, and other production related goals
- Adhere to Aegis and client policies and procedures
Customer Service Manager
Books-A-Million
01.1998 - 10.1998
- Oversee and train associates to give excellent customer service
- Received and accounted for weekly shipments for store and customers
- Reporting, inventory and cash balancing
Education
Graduated with honors - Business
County Line
Ratcliff, AR01.1985
Skills
- Customer service
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Inventory control
- Time management mastery
- Computer literacy fundamentals
- Team leadership
- Stock replenishment efficiency
- Inventory management proficiency
- Inventory assessment
Hobbies and Interests
- NRA Basic Pistol Instructor
- CCW Instructor
- Range Safety Officer
- A Girl & A Gun Joplin Chapter Facilitator
Timeline
Store Associate
Home Depot
03.2024 - 08.2024
Forecast Coordinator
Umarex USA/Walther Arms
12.2020 - 05.2023
Consumer Service Gun Technician
Umarex USA/Walther Arms
02.2015 - 12.2020
Emergency Department Unit Secretary
Freeman Health System
06.2014 - 01.2015
Joplin MO Facilitator
A Girl and A Gun Women's Shooting League
12.2013 - 01.2015
Medical Transcriptionist
Self Employed
05.2008 - 06.2014
Assistant Manager
Spencer's Gifts
10.2006 - 05.2007
Program Manager/Group Manager
Aegis Communications Group
05.2001 - 03.2006
Operations Supervisor
Aegis Communications Group
04.2000 - 05.2001
Customer Service Representative
Aegis Communications Group
02.1999 - 04.2000
Customer Service Manager
Books-A-Million
01.1998 - 10.1998
Graduated with honors - Business
County Line
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