Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARY ARNOLD

Kechi,KS

Summary

Dynamic insurance professional with focus on customer service and a proven track record with Insurance Agencies, excelling in client relations and retention. Adept at analyzing client needs and delivering tailored insurance solutions, resulting in increased satisfaction and loyalty. Licensed agent skilled in quotes and sales, committed to professionalism and ethical standards in all interactions. Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Insurance Agent

Farmers Insurance Agency
02.2025 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Utilized CRM software to manage client relationships.

Insurance Broker

Empower Brokerage
10.2024 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
  • Calculated quotes and educated potential clients on insurance options.
  • Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
  • Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.
  • Handled approximately 100+ outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Insurance Broker

Globe Life
04.2024 - 11.2024
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Calculated quotes and educated potential clients on insurance options.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
  • Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.

Certified Medication Aide

Homestead of Crestview
02.2024 - 04.2024
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
  • Employed time management skills to prioritize tasks effectively without compromising patient care quality.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Certified Nurse Aide

Paramount Community Living And Rehab
09.2023 - 11.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Supported needs of 20+ residents under long-term care.

Correctional Officer

KDOC
04.2023 - 07.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised up to 60+ inmates throughout visits, mealtime, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.

Picker Packer & Ship Dock

Amazon
06.2020 - 03.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas (50-100 packages), while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.

Prep Person

McDonald's
11.2018 - 04.2020
  • Collaborated with kitchen staff to ensure consistency in menu offerings and presentation, enhancing customer satisfaction.
  • Showcased attention to detail while performing meticulous knife work for precise ingredient cuts and preparations.
  • Enhanced teamwork among kitchen staff through effective communication and collaboration on tasks.
  • Achieved high levels of customer satisfaction through prompt meal preparation (100+ during a shift) that met or exceeded expectations.
  • Provided support during high-volume shifts, ensuring smooth kitchen operations and minimal disruptions to service flow.
  • Assisted in creating visually appealing plate presentations that heightened customers'' dining experiences.

Caregiver

Comfort of Home Healthcare
05.2017 - 06.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered 3+ medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Caregiver

Blue Skies Home Health Care
06.2008 - 06.2018
  • Assisted client with activities of daily living, promoting independence and quality of life 7 days a week.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.

Dishwasher

Lake Point Nursing Home
05.2001 - 05.2008
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays (approx. 500+) quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Sales Associate

Walmart
04.1998 - 11.1999
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with 75+ customers each shift to build rapport and loyalty.

Education

State License - Property And Casulity

Exam Fx
Kechi, KS
12-2024

State License - Life Health And Accident Liensce

TSI
Kechi, KS
11-2024

License - CNA

Allied Health Career Training
Wichita, KS
07-2023

High School Diploma -

ElDorado High School
El Dorado, KS
05-1999

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Auto insurance
  • Client needs analysis
  • Client retention
  • Account management
  • New client acquisition
  • Call center customer service
  • Life insurance
  • Policy writing
  • Upselling
  • Negotiation
  • Health insurance
  • Client account management
  • CRM software
  • Policy renewals
  • Property insurance
  • Email marketing
  • Leads prospecting
  • Business planning
  • Vision and dental insurance
  • Cold calling
  • Negotiation abilities
  • Referral pipeline maintenance
  • Property and casualty insurance
  • Customer complaint resolution

Certification

  • Licensed NPN # 21414714
  • CNA - Certified Nursing Assistant
  • CMT - Certified Medication Technician

Timeline

Insurance Agent

Farmers Insurance Agency
02.2025 - Current

Insurance Broker

Empower Brokerage
10.2024 - Current

Insurance Broker

Globe Life
04.2024 - 11.2024

Certified Medication Aide

Homestead of Crestview
02.2024 - 04.2024

Certified Nurse Aide

Paramount Community Living And Rehab
09.2023 - 11.2023

Correctional Officer

KDOC
04.2023 - 07.2023

Picker Packer & Ship Dock

Amazon
06.2020 - 03.2023

Prep Person

McDonald's
11.2018 - 04.2020

Caregiver

Comfort of Home Healthcare
05.2017 - 06.2018

Caregiver

Blue Skies Home Health Care
06.2008 - 06.2018

Dishwasher

Lake Point Nursing Home
05.2001 - 05.2008

Sales Associate

Walmart
04.1998 - 11.1999

State License - Property And Casulity

Exam Fx

State License - Life Health And Accident Liensce

TSI

License - CNA

Allied Health Career Training

High School Diploma -

ElDorado High School

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