Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary-Ashley McCoy

Latham,NY

Summary

I am an efficient, hard working, customer service oriented person with 13 years bakery experience, 11 years cake decorator experience, and 2 years of Assistant Manager experience. I strive to be an excellent team leader and love the ability to train and work within a team. My expertise includes creating design and display to catch the eye of the public. I use experience and creativity to come up with new ideas and think outside the box to do so. I have a positive attitude, the ability to work quickly and mass produce, multi-task and stay organized. I have worked to help maintain number one bakery sales in two separate stores within the chain from 2014-present and have received a 4.7 out 5.0 on two yearly reviews from 2015-2017.

As an assistant manager I have continued to achieve #1/#2 sales in the grocery chain. I aspire to be a big thinker and team builder to inspire my teammates to feel confident and dedicated towards a project and goal.

I have received two performance evaluations that exceeds expectations in my two and a half years of being an assistant manager.

I have a strong desire to help my teammates succeed, for their own growth and the company as well.

Overview

13
13
years of professional experience

Work History

Assistant Bakery Manager

Price Chopper/Northeast Grocery
04.2023 - Current
  • Inspected, checked, and monitored baking products and supplies to guarantee freshness.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established performance goals and empowered bakers to exceed targets.
  • Managed all baking operations professionally and handled all problems confidently.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.

Cake Decorator

Price Chopper
09.2014 - 04.2023
  • Maintained number one cake sales for bakeries in the chain from 2014-present.
  • Monitored cakes and pastries needed to be prepared and frozen for future use.
  • Monitored incoming shrink to prepare new product to distribute.
  • Ordered Decopac and Decopac inventory.
  • Set heat and humidity temperatures for proof box(when necessary).
  • Set ovens to correct temperature and time for proper baking.
  • Complied with all health and safety codes.
  • Cut, peeled and prepped seasonal fruit for pie fillings.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Resolved customer concerns in a positive and constructive manner.
  • Daily positive interaction with the public.
  • Increased production of [Item] by [Number]% weekly, resulting in [Number]% increase in sales.
  • Effectively prepped, stored, rotated and stocked product.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Recruited and trained a small staff of efficient, hardworking associates.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Opened and closed bakery.
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
  • Established merchandising, sales and profit objectives.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Safely operated mixers, U-boats, dumpsters and cardboard compactors
  • Prepared orders(pre-ordered and likely to sell),cakes and platters for holidays; used experience and good judgement to increase sales and reduce shrink.
  • Decadence chocolate; caramel apples and variety of dipped chocolate items including biscotti, variety of cookies, peanut butter/caramel cups, variety of chocolate bark and varieties of nut cluster chocolate 'turtles'.
  • Decorating individual and unique cupcakes; aimed toward holidays and youth. Used creativity to increase sales especially during holiday seasons using eye catching décor.
  • Used creativity and experience to come up with new ideas for cakes, cupcakes, pastries, desserts, and chocolates.
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Weighed, boxed and wrapped bakery products.
  • Worked with customers to come up with their cake vision based on color, theme, size and price.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Managed material inventory and ordered new materials when needed.
  • Decorated [Number] fondant and soft-frosted style cakes daily.
  • Used a variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Increased business sales by [Number]% by influencing purchases and attracting customers with displays and professional service.
  • Observed tables to promptly respond to requests and refill beverages.
  • Assisted guests with finding items.
  • Removed discontinued, old and slow-moving items from shelves.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Inventoried and restocked items throughout day.
  • Provided friendly and attentive service.
  • Routinely removed trash and debris from restaurant.
  • Maintain clean, neat and properly stocked check stand area.
  • Carried out supervisory responsibilities in accordance with company policies and applicable laws.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Upheld standards of cleanliness, food handling and safety.
  • Offered enthusiastic and personable service to all customers.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Packaged and labeled products.
  • Emptied and maintained trashcans and outdoor dumpster area.
  • Maintained high standards of cleanliness and sanitation.
  • Established and maintained a positive work environment.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Consistently provided professional, friendly and engaging service.
  • 12+ years retail experience.
  • Adhered to safe work practices.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Assisted co-workers whenever possible.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Managed bar inventory, restocked supplies and placed orders.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Delivered quality service by providing a warm and welcoming environment.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Decorated cakes, cupcakes, cookies and special occasion trays.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Assisted customers with carry-out service.
  • Completed finishing touches such as garnishes on dishes before final delivery.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
  • Stocked and maintained cleanliness of stations.
  • Affected quick resolutions to customer problems and brought in management when needed.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Maintained accurate department signage and pricing.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Bakery Clerk

Price Chopper
08.2012 - 09.2014
  • Opened and closed bakery.
  • Complied with all health and safety codes.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Resolved customer concerns in a positive and constructive manner.
  • Effectively prepped, stored, rotated and stocked product.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Safely operated mixers, slicers, and cardboard compacters.
  • Offered samples and recommended product for customers according to their wants and needs.
  • Iced products such as pastries and brownies.
  • Packaged customer purchases with care and organization to facilitate satisfaction.
  • Arranged bakery displays to showcase goods in an attractive manner.
  • Greeted guests and documented orders.
  • Provided superior customer service to cultivate guest satisfaction.
  • Operated all kitchen equipment adeptly.
  • Resolved guest complaints quickly and efficiently.
  • Delivered quality service by providing a warm and welcoming environment.
  • Stocked and maintained cleanliness of stations.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Weighed and labeled products.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Education

GED - undefined

Shenendehowa High School
970 NY 146 Clifton Park NY 12065
2004

Skills

  • Highly organized
  • Self motivated
  • Active listener
  • Highly observant
  • Positive attitude
  • Time management
  • Employee training
  • Excellent customer service skills
  • Adaptive and creative
  • Fast learner
  • Works quickly
  • Recipe creation and conversion
  • Loss minimization
  • Holiday baking
  • Cake decorating
  • Icings and airbrushing
  • Decadence chocolate
  • Ability to mass produce
  • Creating platters to appeal
  • Uses creativity to come up with new ideas to draw the eye of the public
  • Conflict resolution
  • Clerical support
  • Process implementation
  • Team leadership
  • Project management
  • Document scanning
  • Materials preparation
  • Product testing
  • Strong verbal communication
  • Interpersonal and written communication
  • Self-motivated

Timeline

Assistant Bakery Manager

Price Chopper/Northeast Grocery
04.2023 - Current

Cake Decorator

Price Chopper
09.2014 - 04.2023

Bakery Clerk

Price Chopper
08.2012 - 09.2014

GED - undefined

Shenendehowa High School

Similar Profiles

CREATE PROFILE
Mary-Ashley McCoy