Job Search Status
Open to workDesired start date: Flexible
Open To Work
MARY ASHTON WARD
Carrollton,Mississippi
Work Preference
Summary
Dedicated administration and customer relations professional with 9 years of experience in telecommuting roles. Proven ability to listen to customer needs, achieve productivity targets, and maintain up-to-date knowledge of company offerings. Track record of resolving issues, enhancing customer satisfaction, and driving operational improvement.
Overview
8
8
years of professional experience
Work History
Manager
Mizu Japanese Steak House
01.2025 - Current
- Utilized communication and problem-solving skills to address customer complaints and foster brand loyalty.
- Performed opening, closing, and shift change responsibilities to maintain operational efficiency.
- Updated menu familiarity to provide accurate information and support customer meal choices.
- Followed stringent cleaning and food handling procedures to ensure customer safety standards.
- Ensured precise order taking and payment processing at mizu japanese steak house front counter.
- Observed guest interactions, resetting tables as needed for optimal dining experience.
- Quickly resolved disputes to promote high levels of customer satisfaction.
- Facilitated resolution of staff conflicts through attentive listening and negotiation strategies.
Administrator
Mississippi Tn Transformer
06.2017 - 10.2025
- Promptly addressed inquiries from potential customers and routed calls effectively.
- Collaborated with customers and sales team to identify needs and offer tailored solutions.
- Ensured follow-up on resolved issues, enhancing customer experience.
- Provided outstanding service through product expertise and fostering a welcoming atmosphere.
- Accurately priced all units sold, maintaining financial integrity.
- Leveraged Excel and Word for efficient documentation and reporting tasks.
- Tracked fuel purchases made by drivers, ensuring proper logging of expenses.
- Maintained detailed records for inventory management, including order totals and account updates.
Education
High School - undefined
Grenada High School
Grenada, MS01.2008
Skills
- Service quality compliance
- Data management skills
- Report writing and preparation
- Multi-line phone skills
- Credit card processing knowledge
- Issue resolution capabilities
- Sales effectiveness and order processing
- Sales strategy development
- Telephone communication skills
- Financial transaction handling
- Point of sale expertise
- Microsoft Office proficiency
Timeline
Manager
Mizu Japanese Steak House
01.2025 - Current
Administrator
Mississippi Tn Transformer
06.2017 - 10.2025
High School - undefined
Grenada High School
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