Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Autrey

Clovis,NM

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Presser

Snyder's Your Fabric Care
10.2023 - Current
  • Operated machining equipment safely with team of operators.
  • Maintained a clean and organized work environment for optimal efficiency and safety.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Enhanced customer satisfaction with timely completion of pressing tasks and attention to detail.
  • Demonstrated flexibility by adapting to changing priorities or adjusting schedules as needed without compromising quality standards or timelines.
  • Improved garment quality by efficiently operating pressing machines and adhering to industry standards.
  • Optimized energy consumption by turning off equipment when not in use or during downtime periods.
  • Streamlined communication within the team by sharing relevant information about pressing tasks or time-sensitive requests efficiently.
  • Gained expertise in handling delicate fabrics, preventing damage during pressing procedures.
  • Consistently met daily targets while maintaining high-quality results under strict deadlines.
  • Utilized various pressing techniques for different fabrics, resulting in consistently smooth and wrinkle-free garments.
  • Followed safety protocols while operating machinery.
  • Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
  • Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.

Transcriptionist

Crowdsurf
08.2014 - Current
  • Transcribe audio files to 98% accuracy, edit files to 100% accuracy for captioning for the hearing impaired
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.
  • Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
  • Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
  • Verified accuracy of transcribed material prior to finalization.
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Improved overall workflow efficiency through implementing time-saving strategies such as keyboard shortcuts and customized autocorrect settings.
  • Applied audio quality control techniques to provide accurate transcripts from low quality audio.
  • Trained new transcriptionists to improve skills in use of transcription equipment.
  • Contributed to the company''s growth by consistently delivering top-notch transcriptions that met or exceeded client expectations.

Server/Assistant Manager

Don Maria's
03.2010 - 08.2014
  • Serve guests, open restaurant, close restaurant, scheduling, cleaning schedule
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
  • Reduced wait times with effective table management strategies, enhancing customer experience.
  • Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
  • Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Server/Assistant Manager

Red Lobster
02.1996 - 03.2010
  • Serve guests, cleaning schedules, scheduling, open restaurant, close restaurant, deal with guest complaints. Use suggestive selling methods.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
  • Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
  • Facilitated pre-shift meetings to communicate menu changes, specials, or other pertinent information to the server team effectively.
  • Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
  • Coordinated shift schedules to optimize staffing levels during peak hours while minimizing labor costs.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Reduced wait times with effective table management strategies, enhancing customer experience.
  • Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Server/Hostess

Lone Star Steakhouse
09.1996 - 01.1997
  • Serve guests, take money

Cashier/Customer Service

Leyba's Chevron
06.1996 - 09.1996
  • Pump gas, check oil, take money, add air to tires on customer request

Hostess/Assistant Manager

R&F Steakhouse
07.1994 - 06.1996
  • Open/close restaurant, scheduling, seating guests, handle customer complaints

Bank Teller

First National Bank of Clovis
04.1992 - 06.1994
  • Take deposits, handle customer questions about accounts, withdrawals
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Collaborated with team members to ensure smooth operations and high-quality service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.

Education

Some college - Communications

Eastern New Mexico University-Main Campus
Portales, NM
11.1990

Skills

  • Cash handling (10 years)
  • Customer service (10 years)
  • Decision-making
  • Customer relations
  • Stress tolerance
  • Pressing clothes
  • Continuous improvement mindset
  • Time management prowess
  • Deadline management
  • Conflict resolution
  • Quality control
  • Facility cleaning
  • Record keeping proficiency
  • Team collaboration aptitude
  • Press operation expertise
  • Accepting payments
  • Teamwork
  • Teamwork and collaboration
  • Fast-paced environment
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Work area cleanliness
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Interpersonal skills
  • Professionalism
  • Written communication

Timeline

Presser

Snyder's Your Fabric Care
10.2023 - Current

Transcriptionist

Crowdsurf
08.2014 - Current

Server/Assistant Manager

Don Maria's
03.2010 - 08.2014

Server/Hostess

Lone Star Steakhouse
09.1996 - 01.1997

Cashier/Customer Service

Leyba's Chevron
06.1996 - 09.1996

Server/Assistant Manager

Red Lobster
02.1996 - 03.2010

Hostess/Assistant Manager

R&F Steakhouse
07.1994 - 06.1996

Bank Teller

First National Bank of Clovis
04.1992 - 06.1994

Some college - Communications

Eastern New Mexico University-Main Campus

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