MARY AVELARDE
Senior Medical Assistant
Tucson,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable,successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Certified Medical Assistant (AAMA)
Banner Health
11.2018 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Completed EKGs and other tests based on patient presentation in office.
Certified Behavioral Health/Primary Care Medical Assistant
CODAC, Health, Recovery, & Wellness
10.2017 - 10.2018
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
Caregiver
Soreo In Home Support Services
03.2009 - 12.2013
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Medical Assistant
Arizona Community Physicians
01.2009 - 03.2009
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Apple One Employment Services
09.2007 - 01.2009
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certified Medical Assistant -
American Association of Medical Assistants
Tucson, AZ09.2019
Diploma - Medical Assistant
Apollo College
Tucson, AZ05.2009
Skills
- Team Leadership
- Staff Management
- Staff Training
- Problem-solving abilities
- Teamwork and Collaboration
- De-Escalation abilities
- Certified Medical Assistant (AAMA)
- Direct Patient Care
- Certified in CPR/AED
- Medical Terminology in Spanish
- Fluent in Spanish
Certification
Certified Medical Assistant (AAMA)
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant (AAMA)
Banner Health
11.2018 - Current
Certified Behavioral Health/Primary Care Medical Assistant
CODAC, Health, Recovery, & Wellness
10.2017 - 10.2018
Caregiver
Soreo In Home Support Services
03.2009 - 12.2013
Medical Assistant
Arizona Community Physicians
01.2009 - 03.2009
Customer Service Representative
Apple One Employment Services
09.2007 - 01.2009
Certified Medical Assistant -
American Association of Medical Assistants
Diploma - Medical Assistant
Apollo College
Personal Information
Title: CERTIFIED MEDICAL ASSISTANT
Personal Information
Title: CERTIFIED MEDICAL ASSISTANT
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