Mary Aycock
Houston,TX
Summary
Detailed and analytical administrator with 10 years dynamic directive experience. Adept at managing teams and individuals across disciplines for company operations. Efficient with learning, applying, and educating complex concepts to organization members. Fiscally savvy, adapting company practices to decrease budget costs and increase profits.
Overview
2026
2026
years of professional experience
Work History
Dispatch(Customer Service Representative) MetroLif
Metropolitan Transit Authority or Harris County
2022 - Current
- Experienced customer service professional providing diverse customer support in a high-volume call center environment. Possessing strong problem-solving skills, along with initiative and accuracy in order to provide MetroLift customers with an exceptional experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Selected Contributions
- Ensure that customer inquiries and concerns are answered in an accurate and satisfactory manner.
- Provide patient assistance and support in order to defuse situations involving dissatisfied customers.
- Identify and resolve problems that callers may encounter while navigating MetroLift's website or while using MetroLift products and services, such as MACS-WEB/EZ-Wallet.
- Trained new team members on customer service protocols and system navigation.
Cashier
Sprouts Farmers Market
01.2017 - 01.2021
- Welcome and assist customers with products and service inquiries including store navigation, item recommendations, and availability. Handle monetary transactions such as accepting payments, issuing refunds, and mitigating exchanges.
- Selected Contributions
- Balance registers with acute accuracy, compile and generate regular reports.
- Update the system price settings, calibrate, and utilize scales and scanners.
- Verify and authorize gift cards, coupons, alcohol purchases, and special store promotions in line with company policies.
- Craft, build, and showcase floral arrangements and product displays throughout the store during promotional periods or holidays.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Trained new cashiers on register operations and customer service protocols.
- Implemented best practices for checkout flow, improving transaction speed.
- Collaborated with team to address and resolve customer issues promptly.
Administrative Specialist
Nebraska Furniture Mart
01.2014 - 01.2015
- Organized, supervised, and implemented daily operations including maintenance, safety, and security. Established and maintained relationships with vendors, team members, and administration. Formulated executive schedules. Advised staff on marketing and production. Developed and expanded customer base.
- Selected Contributions
- Raised revenue by 25%.
- Conducted competitor quality and price research.
- Encouraged Sales and Merchandising integration for craft and execution of increased revenue procedures.
- Collaborated with the merchandise team to guarantee clearance items exhibited various styles and budgets.
- Designed and constructed displays to boost sales by increased customer experience.
- Coordinated with warehouse distribution and in-house repair to maintain product stock and selection.
- Managed office operations to enhance efficiency and streamline processes.
- Coordinated schedules, meetings, and travel arrangements for senior management.
- Conducted research to support decision-making and strategic planning initiatives.
- Liaised with vendors and clients to facilitate communication and resolve issues promptly.
- Oversaw project timelines, ensuring deliverables met organizational standards and deadlines.
Administrative Coordinator
Rice University
01.2004 - 01.2014
- Assisted daily department procedures such as confirming and scheduling appointments, regulating counselor calendars, and protecting delicate data. Represented the Student Health Insurance Advisory Board as a liaison. Raised mental health awareness through innovative programs and events.
- Selected Contributions
- Decreased annual budget costs by 30%.
- Arranged Student Health Plan events to educate the student populous on insurance concepts and use.
- Formulated and established an International Student Health Insurance Card disbursement method.
- Composed and produced information for on-campus programs advocating the prevention of first-year concerns, substance abuse, and sexual assault.
- Aided with student inquiries about counseling center services, assessment tools, and billing concerns.
- Negotiated and acquired economical equipment and maintenance services from vendors.
Education
Associate of Science - Business Administration and Management, General Education College Coursework
Houston Community College, Massey Business College
Houston, Texas06.2021
Skills
- Improving service delivery through process refinement
- Proficient in supporting diverse personnel and teams Highly advocating collaboration across fields
- Proven success of decreasing budget costs and increasing revenue by accurately compiling competitor focused market research
- Competent technology skills include Adobe Acrobat, FileMaker Pro, Google Calendar, Microsoft Office Suite, PC and Mac operating systems
Career Note
- Executive Program Assistant, ExxonMobil Corporation, Houston
- Executive Secretary, Wildman & Bernhardt Construction Company, New York
- Executive Assistant, Carlton Staffing Company, Houston
Timeline
Cashier
Sprouts Farmers Market
01.2017 - 01.2021
Administrative Specialist
Nebraska Furniture Mart
01.2014 - 01.2015
Administrative Coordinator
Rice University
01.2004 - 01.2014
Dispatch(Customer Service Representative) MetroLif
Metropolitan Transit Authority or Harris County
2022 - Current
Associate of Science - Business Administration and Management, General Education College Coursework
Houston Community College, Massey Business College
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