Mary Ayler
Hope Mills,NC
Summary
Knowledgeable, versatile and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pediatric Nurse
Acumen Fiscal Agent
Hope Mills, NC
07.2023 - Current
- Administered medications and treatments according to pediatric protocols and safety guidelines.
- Monitored patient vital signs, ensuring timely intervention for any abnormalities.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Coordinated referrals to specialty services when necessary, streamlining access to appropriate care for patient with complex needs.
Associate Customer Care Specialist
Duke Energy
Charlotte, NC
03.2022 - 06.2023
- Primary responsibility is to provide engaging customer service in a professional manner to ensure the highest degree of customer satisfaction.
- Consult with customers on their billing/credit inquiries and other customer inquiries using CRM software to ensure timely resolutions.
- Build trust with customers by exhibiting good decision-making and anticipating customer needs while effectively providing accurate information.
- Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
- Promote sales of available products and services, as appropriate.
- Remote, NC (Virtual)
Licensed Member Services Agent
Go Health
Charlotte, NC
08.2021 - 03.2022
- Engage with existing members, delivering high-quality customer service and helping them navigate their new health insurance plan by being an expert.
- Facilitated client enrollment processes using CRM systems to enhance customer experience.
- Sell or cross-sell additional services to meet member needs.
- Collaborate on special projects to expanding current services provided and bring additional value to members.
- Be a brand ambassador for GoHealth TeleCare team and ensure member satisfaction.
- Remote, NC
Tier 1 Advisor
Concentrix
Gastonia, NC
05.2020 - 08.2021
- Assisted clients in troubleshooting technical issues using company-specific tools and systems.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Managed over 60 cardholder calls per day.
- Remote, NC
Sales Professional
Red Ventures LLC
Fort Mill, SC
06.2019 - 04.2020
- Cultivated strong relationships with clients, enhancing customer loyalty and retention.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered a high level of assistance by locating products and checking client systems for service availability.
- Solved customer challenges by offering relevant home phone, TV, and internet products and services.
- Developed and executed strategic sales plans to drive revenue growth.
Customer Resource Consultant
Republic Services
Charlotte, NC
11.2015 - 06.2019
- Responded primarily to inbound calls and, as needed, initiate outbound calls to resolve customer service inquiries and input standard customer requests into company systems.
- Closed over $550K in sales each year, including preparing contracts and processing order forms.
- Completed orders through Salesforce CRM and scheduled product/service deliveries to meet customer timetables.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Applied knowledge of the market and full range of innovative and unique products to meet customer needs, expanding the company’s customer base.
Overnight Store Clerk
QuikTrip
Gastonia, NC
11.2015 - 01.2017
- Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Alternated goods in inventory by observing a first-in/first-out approach to keep shelves organized and properly stocked.
- Rang anywhere from 300-500 customers per shift.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC10.2016
High School Diploma - undefined
Pamlico County High School
Bayboro, NC06.2009
Skills
- Relationship Development
- Compliance Requirements
- MS Office
- Problem resolution
- Complaint resolution
- Credit card processing
- Sales expertise
- Order Fulfillment
- Inbound and Outbound Calling
- Recordkeeping strengths
- Critical thinking
- Account management
- Service standard compliance
- CRM
- Basic patient care
- Newborn care
Certification
- Body Language for Women, LinkedIn - No Expiration Date
- Managing Office Politics, LinkedIn - No Expiration Date
- Effective Listening, LinkedIn - No Expiration Date
- Transitioning from Individual Contributor to Manager, LinkedIn - No Expiration Date
- Word 2019 Essential Training, LinkedIn - No Expiration Date
- Sales Negotiation, LinkedIn - No Expiration Date
Timeline
Pediatric Nurse
Acumen Fiscal Agent
07.2023 - Current
Associate Customer Care Specialist
Duke Energy
03.2022 - 06.2023
Licensed Member Services Agent
Go Health
08.2021 - 03.2022
Tier 1 Advisor
Concentrix
05.2020 - 08.2021
Sales Professional
Red Ventures LLC
06.2019 - 04.2020
Customer Resource Consultant
Republic Services
11.2015 - 06.2019
Overnight Store Clerk
QuikTrip
11.2015 - 01.2017
High School Diploma - undefined
Pamlico County High School
Bachelor of Science - Business Administration And Management
Strayer University