Mary Baca
Grand Prairie,TX
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
PrecisionOrthopedics & Sport's Medicine
09.1998 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and conference room bookings.
- Streamlined communication among departments to enhance service delivery and response times.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers for improved care delivery.
- Developed and maintained patient records using electronic health record (EHR) systems.
- Trained new staff on administrative procedures and patient interaction protocols.
- Oversaw insurance verification processes to ensure accurate billing and claims submissions.
- Monitored compliance with healthcare regulations to maintain operational standards in practice management.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Education
High School Diploma -
Santa Rosa High School
Santa Rosa, NM05.1974
Skills
- Friendly, positive attitude
- Customer service
- Patient relations
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient confidentiality
Languages
Spanish
Limited Working
Timeline
Patient Care Coordinator
PrecisionOrthopedics & Sport's Medicine
09.1998 - Current
High School Diploma -
Santa Rosa High School
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