Summary
Overview
Work History
Education
Skills
Willing To Relocate To
Personal Information
Timeline
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Mary Baker

West Des Moines,IA

Summary

Detail-oriented supervisor with a proven track record of motivating teams and fostering positive dynamics. Strong analytical, communication, and teamwork skills facilitate quick adaptation to new environments while effectively managing multiple tasks in fast-paced settings. Committed to contributing to team success and pursuing continuous professional development, bringing a positive attitude and dedication to growth. Recognized for the ability to inspire collaboration and drive results through effective leadership.

Overview

26
26
years of professional experience

Work History

EVS Technician

MercyOne Des Moines Medical Center
03.2025 - Current
  • Maintained a safe environment for patients and staff by adhering to infection control policies and procedures
  • Reduced the risk of infection by maintaining strict hygiene protocols.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
  • Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
  • Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
  • Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
  • Collaborated with management to identify areas for improvement in housekeeping procedures and practices.

Bar Manager/General Manager

Val Lanes Recreational Center
07.2020 - 02.2024




  • Managed financial aspects of the business
  • Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
  • Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
  • Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Store Manager

Claire's
05.2022 - 10.2023
  • Thrived in a highly challenging customer service environment
  • Managed the scheduling, recruiting, hiring and training of new store employees
  • Tracked sales performance
  • Led daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed financial performance through budgeting, forecasting, and expense control initiatives.

Bar Manager

Donnas Garage
11.2016 - 09.2017
  • Food and Beverage Purchasing
  • Recruit, interview, hire and train new bar staff employees.
  • Advertise the daily, weekly and monthly promotions of the bar.
  • Communicate with vendors to assure the appropriate amount of products are on hand for the forecasted demand
  • Assure all transactions and banking are conducted with no variance
  • Work shifts required to meet the needs of the bar. This may include nights, weekends and holidays

Assistant Bar Manager/Bartender

Booneville Bar
01.2014 - 12.2016
  • Act as bar Manager when she was on vacation
  • Inventory of all liquor
  • Scheduling
  • Bartend
  • Maintain cleanliness of bar

Bartender/Server

Renaissance Des Moines Savery Hotel
09.2013 - 07.2015
  • Greeted patrons and took food and beverage orders.
  • Mixed alcoholic and non-alcoholic drinks, including hotel specialty cocktails.
  • Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays.
  • Calculated bar tabs and collected and processed payments.
  • Advised patrons on local points of interest, dining options, and hotel amenities.

Front Office Supervisor/Night Auditor/Head Housekeeping Supervisor

Best Western Hotels & Resorts
09.2012 - 09.2014
  • Assisted with guest registrations as necessary.
  • Conducted interviews with potential new hotel staff.
  • Oversaw front office staff and ensured proper shift staffing.
  • Trained new front office staff and concierge staff.
  • Coordinated with cleaning and maintenance staff to ensure that all rooms were clean.
  • Prepared daily guest reports and determined room availability.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest inquiries and concerns, fostering positive relationships and repeat business.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Conducted regular inspections of guest rooms and public areas to uphold quality assurance standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.

Sales Manager/Special Events Coordinator

Younkers
07.1999 - 09.2014
  • Conducted regular performance evaluations, providing feedback to drive continuous improvement.
  • Monitored competitor activities, adjusting tactics to maintain competitive advantage in the marketplace.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.
  • Organized regular training sessions to keep the team updated on industry trends, new products, and selling techniques.
  • Coordinated special events within the department to boost visibility in the community and attract new clientele through engaging experiences.
  • Collaborated with other managers to identify cross-selling opportunities and maximize overall store revenue potential.
  • Led by example in consistently meeting personal sales targets while motivating team members to achieve their own individual goals as well.
  • Fostered a positive work environment within the department by promoting open communication channels among team members and recognizing top performers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased event attendance through targeted marketing efforts and engaging promotional materials.
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Monitored and controlled event expenditures to meet budgets.
  • Developed creative themes for events and created related activities to engage attendees.

Education

GED -

Waukee Learning Center
12-1997

Skills

  • Staff management
  • Staff training, development and motivation
  • Complex Problem-solving
  • Critical Thinking
  • Conflict resolution
  • Payroll processing
  • Workflow management
  • Performance management
  • Workforce management

Willing To Relocate To

  • Ames, IA
  • Des Moines, IA

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

EVS Technician

MercyOne Des Moines Medical Center
03.2025 - Current

Store Manager

Claire's
05.2022 - 10.2023

Bar Manager/General Manager

Val Lanes Recreational Center
07.2020 - 02.2024

Bar Manager

Donnas Garage
11.2016 - 09.2017

Assistant Bar Manager/Bartender

Booneville Bar
01.2014 - 12.2016

Bartender/Server

Renaissance Des Moines Savery Hotel
09.2013 - 07.2015

Front Office Supervisor/Night Auditor/Head Housekeeping Supervisor

Best Western Hotels & Resorts
09.2012 - 09.2014

Sales Manager/Special Events Coordinator

Younkers
07.1999 - 09.2014

GED -

Waukee Learning Center

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Mary Baker