Summary
Overview
Work History
Education
Skills
Timeline
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Mary Ball

Kalkaska,MI

Summary

I am dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. I am positive and upbeat with strong relationship-building abilities. I am a talented scheduler with a hardworking mentality and an organized approach. I am professional and knowledgeable offering several years of experience in administrative support and customer service. I am also highly efficient with problem-solving, In conclusion I am a detail-oriented team player with strong organizational skills. And can handles multiple projects simultaneously with a high degree of accuracy. And believe I would be a positive asset.

Overview

21
21
years of professional experience

Work History

Appointment Scheduler

KMHC
06.2018 - 11.2023
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
  • Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Marketing Coordinator

NAL Services
06.2012 - 06.2018
  • Answered general marketing department inquiries by email, phone, and mail.
  • Tracked and reported on marketing campaign responses.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Facilitated productive trade shows, leading to increased lead generation and brand exposure.
  • Organized logistics for marketing and proposal strategy meetings.

Program Director

Listening Ear Crisis Center
08.2002 - 06.2012
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Maintained and updated project related documents.
  • Established program policies and procedures to comply with regulatory requirements.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.

Education

High School Diploma -

Kalkaska High School
Kalkaska, MI
05.2001

Skills

  • Referral Management
  • Insurance Verification
  • Registration Oversight
  • Guest Relations
  • Schedule Coordination
  • Appointment Confirmation
  • Patient Flow Management
  • Sales Support
  • Efficient Coordination
  • Process Improvement

Timeline

Appointment Scheduler

KMHC
06.2018 - 11.2023

Marketing Coordinator

NAL Services
06.2012 - 06.2018

Program Director

Listening Ear Crisis Center
08.2002 - 06.2012

High School Diploma -

Kalkaska High School

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Mary Ball