Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Publications
PERSONAL DATA
Generic

MARY BALL

Austintown,Ohio

Summary

Dedicated to ongoing professional growth through continuous education and strategic networking, with a strong focus on competence and compassion. Committed to staying ahead in the industry by embracing new learning experiences and fostering valuable connections. Passionate about utilizing my expertise to drive organizational success while cultivating a collaborative environment. Eager to learn about standardized tools to effectively and competently accomplish shared goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Staff and Relief Lead RN

Mercy Health Austintown Emergency
03.2022 - Current
  • Utilize years of management experience to engage in a collaborative relationship with manager.
  • Assist in education of staff by sharing previous experiences and assessment development skills.
  • Utilize strong critical thinking skills to rapidly assess patients' conditions during high-stress situations.
  • Manage multiple priorities simultaneously while delivering quality nursing care in a busy 24/7 Emergency Department.
  • Serve as a preceptor for new nursing staff, fostering professional development and enhancing clinical skills.
  • Assist physicians with complex diagnostic procedures, including lumbar punctures, central line placements, chest tube insertion, among others.
  • Enhance patient outcomes by providing high-quality, compassionate care in a fast-paced Emergency Department.
  • Streamline triage processes for efficient patient assessment and when acting as lead, targeting time for implementation of protocols to increase efficiency and patient satisfaction.
  • Able to quickly establish rapport with patients, while simultaneously using nursing process to assess, plan and begin implementation of interventions to achieve a positive outcome, while continually evaluating patient responses.

Nurse Supervisor

Tricounty Hematology & Oncology
11.2020 - 02.2022
  • Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
  • Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
  • Provided current education for nursing staff, coordinated and taught continuing education program to fulfill ongoing requirements.
  • Developed policies and procedures for effective pharmacy management.
  • Oversight of ordering of supplies, admixture solutions, and IV administration supplies.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Education of staff through regular meetings, pharmaceutical representative presentations, and development of written materials for patient education.
  • Collaborative relationship with financial counselors and pharmacy technicians in communication with insurance company and research into programs available for patient assistance.

Nurse Manager

The Hope Center for Cancer Care
02.2017 - 10.2020
  • Oversight and ongoing collaboration with financial counselors in prior authorizations for intravenous and oral chemobiotherapy and supportive infusions.
  • Wrote appeals and letters of medical necessity as needed for IV chemotherapy, supportive infusions, oral chemotherapy and other clinical documentation required for payment.
  • Worked closely with financial counselors in providing oversight in the accuracy and appropriate pursuit of patient assistance as needed for treatment.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Developed patient education materials as well as a process for education of patients and families prior to scheduling chemotherapy, biotherapy or supportive infusions.
  • Ensured regulatory compliance by maintaining accurate records and staying up-to-date on National Cancer Care Network and other pertinent outpatient Oncology guidelines.
  • Managed staff scheduling to ensure safe staffing based on acuity.
  • Fostered open communication and team atmosphere among nurses through regular team meetings, promoting collaboration and shared decision making.
  • Ensured regulatory compliance by maintaining accurate records and staying up-to-date on National Cancer Care Network and other pertinent outpatient Oncology guidelines.
  • Served as a key point of contact between nursing staff, financial counselors, medical assistants, physicians, and practice administrator.
  • Developed strong relationships with pharmaceutical representatives and medical science liasons, staying informed about new drug releases, scheduling of staff education, and patient assistance programs.
  • Coordinated with insurance providers to secure prior authorizations for high-cost medications, ensuring timely access to life-saving treatments for patients in need.
  • Oversight of pharmaceutical technicians by adhering to strict compounding procedures, staff safety guidelines, and staff coverage.

Medical Oncology Manager

Mercy Health Youngstown
06.2015 - 02.2017
  • Manager of all operations within the outpatient Oncology offices and Infusion Centers at St Elizabeth Youngstown and St Joseph Warren Hospitals.
  • Manager of RN Navigators working at the Radiation Oncology offices at St Elizabeth Youngstown, Boardman, Austintown, and Warren.
  • Responsible for the education of all RN's administering chemotherapy and biotherapy at St Elizabeth Youngstown, Warren outpatient offices.
  • Education of all RN's administering chemotherapy and biotherapy in the inpatient setting at St Elizabeth Youngstown, St Joseph Warren, and St Elizabeth Boardman.
  • Attendance and participation in tumor boards monthly.
  • Presentation at Cancer Committee meetings and identification of need for collaboration with all ancillary departments in providing individualized competent compassionate care.
  • Created an atmosphere of support aligned with the institution's mission statement.
  • Cross-trained existing employees to maximize team performance.
  • Controlled costs to keep oncology departments operating within budget
  • Proactively ensure payment and avoid need for appeals by overseeing potential nonpayment based on lack of adherence to guidelines of care.

Clinical Manager

Mercy Health Youngstown
02.2014 - 06.2015


  • Directed day-to-day nursing and operational functions during evening and night shifts at St Elizabeth Youngstown Hospital ensuring quality delivery of care on all units.
  • Managed any and all emergent events requiring organization and resources.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring competent, compassionate care.
  • Streamlined workflow for increased efficiency through delegation and provision of adequate staffing, making adjustments as needed.

Collaborative Practice RN

UPMC Cancer Center @ Cranberry
09.2012 - 02.2014
  • Initiated first Medical Oncology Clinic in satellite site at UPMC @ Cranberry PA
  • Role as Collaborative Practice RN for two medical oncologists and as supportive RN staff for two surgical oncologists.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.

Case Manager Hospice

MVI, Youngstown, Ohio
02.2012 - 09.2012


  • Conducted thorough assessments of clients' home situations, identifying individual needs.
  • Provision of care of patients and their significant others at the end of life.
  • Holistic compassionate competent individualized care accomplished by developing a therapeutic relationship with anyone involved with the patient at any level, making adjustments regularly as needed.
  • Able to assist the patient and family to understand the value of having some sense of control at the end of life by being directly involved in decisions as well as physical, emotional, and spiritual care.

Nursing Lab and Simulation Center Coordinator

Kent State University at Ashtabula
03.2010 - 02.2012
  • Nursing Lab and Simulation Center Coordinator for all Health-related majors at Kent State University at Ashtabula

Clinical Faculty Nursing Agency I AND III

Kent State University at Ashtabula
2010 - 02.2012
  • Clinical Faculty Nursing Agency I (First semester Nursing A.D. course) and Nursing Agency III (Fourth semester Nursing A.D. course) Kent State University at Ashtabula
  • STNA Program Director

Education

MSN Adult NP Program -

Kent State University
01.2012

B.S.N. - undefined

Penn State University
01.1992

R.N. Diploma Program - undefined

Trumbull Memorial Hospital School of Nursing
01.1984

Skills

  • Patient Advocate
  • Collaborative care integration
  • Compassionate leadership
  • Meticulous attention to detail
  • Expertise in clinical guidance for financial advisors
  • Collaboration with revenue cycle team
  • Evidence-based appeal writing
  • Implementation of national standards in staff education
  • Proponent of continuous learning
  • Creation of patient education material based on NCCN standards
  • Development of current staff education materials to be utilized for patient education

Accomplishments

  • Certified in Oncology Nursing until 12/2024
  • Certified in Chemotherapy Administration until 12/2024
  • Certified in Basic Life Support.
  • Certified as a Basic Life Support Instructor at Kent State University at Ashtabula
  • Certified in Emergency Nursing until 2002
  • Certified in Advanced Cardiac Life Support
  • Certified in Pediatric Advanced Life Support
  • Received the “Golden Apple” award 2003-2004 for educational achievements at the Trumbull Career and Technical Center, while teaching in the post-secondary L.P.N. program
  • One of two nursing instructors in the post-secondary L.P.N. education program where 100% of the students passed the NCLEX-PN

Certification

Certified in Oncology Nursing x 15 yrs until 12/2024

Certified in Emergency Nursing x 15 years

ACLS Certification

BLS Certification and Instructor at Kent State University

PALS Certification

Post Secondary Education Certification

Completion of ONS Chemotherapy/Biotherapy Course




Timeline

Staff and Relief Lead RN

Mercy Health Austintown Emergency
03.2022 - Current

Nurse Supervisor

Tricounty Hematology & Oncology
11.2020 - 02.2022

Nurse Manager

The Hope Center for Cancer Care
02.2017 - 10.2020

Medical Oncology Manager

Mercy Health Youngstown
06.2015 - 02.2017

Clinical Manager

Mercy Health Youngstown
02.2014 - 06.2015

Collaborative Practice RN

UPMC Cancer Center @ Cranberry
09.2012 - 02.2014

Case Manager Hospice

MVI, Youngstown, Ohio
02.2012 - 09.2012

Nursing Lab and Simulation Center Coordinator

Kent State University at Ashtabula
03.2010 - 02.2012

B.S.N. - undefined

Penn State University

R.N. Diploma Program - undefined

Trumbull Memorial Hospital School of Nursing

Clinical Faculty Nursing Agency I AND III

Kent State University at Ashtabula
2010 - 02.2012

MSN Adult NP Program -

Kent State University

Publications

  • Teaching and Learning, September 2011: Bringing simulation to life through a therapeutic encounter: A pedagogical approach utilized for associate degree nursing students. (Collaborative publications with Kent State Ashtabula Nursing Faculty)
  • Research Hypothesis for study sent to Kent State University IRB for review: “Nursing students view the utilization of SBAR during simulated clinical experiences as an effective means of communication that serves as a necessary component of teamwork and collaboration in the delivery of safe, quality patient care.”

PERSONAL DATA

  • Exhibits positive attitude and professional behavior
  • Eager to learn and passionate about the future of nursing
  • Considered by others to be a strong team member with integrity
  • Quietly assertive and respected by coworkers and colleague

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MARY BALL