Mary Banko
Memphis,TN
Summary
Hospitality professional with extensive experience at Perkins Family Restaurant, specializing in customer service and team leadership. Demonstrated success in enhancing guest satisfaction through effective communication and upselling techniques. Proficient in cash transaction management and dedicated to maintaining high hygiene standards for a seamless dining experience.
Overview
2026
2026
years of professional experience
Work History
Wait Staff Member
Perkins Family Restaurant
Manager
Perkins Family Restaurant
Restaurant Wait Staff
Southern Breakfast and Hibachi
02.2024 - 05.2025
- Provided prompt responses to customer questions, made recommendations, and documented orders.
- Handled payment transactions for food and drinks while balancing cash drawer accurately.
- Assisted customers with dietary restrictions by coordinating with kitchen staff for safe options.
- Executed shift change responsibilities alongside opening and closing tasks for operational flow.
- Greeted patrons with menus, answering all inquiries about selections confidently.
- Demonstrated strong menu knowledge to inform customers about sourcing and ingredients.
- Scheduled regular follow-ups with diners to verify satisfaction levels after meal delivery.
- Checked cleanliness of dining ware to uphold health standards.
Marys Nannies
Daycare Services for Children
08.1991 - 11.2009
- Exhibited strong work ethic and meticulous attention to detail consistently.
- Adapted effectively to new situations, demonstrating quick learning capabilities.
- Enhanced team dynamics through proactive communication and collaboration efforts.
- Successfully managed multiple projects, showcasing exceptional time management skills.
- Utilized critical thinking to analyze problems and devise actionable solutions.
- Nurtured respectful relationships that promoted teamwork and collaboration.
- Streamlined daily operations by organizing tasks efficiently within the group.
- Pursued ongoing professional development through dedicated lifelong learning initiatives.
Education
Millington Central
Millington, TNSkills
- Efficiency in organization
- Point of sale management
- Professional conduct
- Multitasking proficiency
- Memory capabilities
- Issue resolution skills
- Hygiene standards adherence
- Commitment to work ethic
- Knowledge of hospitality services
- Cash transaction expertise
- Exceptional customer service
- Guest engagement strategies
- Front-of-house presentation management
- Quality control measures
- Inventory oversight skills
- Experience in high-capacity dining
- Order processing protocols
- Compliance with industry regulations
- Sales proficiency
- Management of customer relationships
- Collaborative teamwork abilities
- Leadership during shifts
- Support for colleagues
- Training in liquor and food service practices
- Order fulfillment expertise
- Table arrangement skills
- Sales techniques mastery
- Beverage preparation knowledge
- Performance improvement initiatives
- Prioritization of service tasks
- Maintenance of dining areas
- Menu development
- Food safety management
- Allergy awareness practices
- Beverage suggestions and pairing
- Sales proficiency
- Order precision
- Restocking supplies
- Service excellence in dining
- Upselling strategies and techniques
- Memorization of prices
- Patron seating
- Reservation management
- Menu memorization
- Food running
- Relationship management
- Guest seating
- Suggestive selling
- Food station setup
- Item promotion
- Food and beverage pairings
- Banquet coordination
- Food spoilage prevention
- Menu presentation
- Order delivery practices
Timeline
Restaurant Wait Staff
Southern Breakfast and Hibachi
02.2024 - 05.2025
Marys Nannies
Daycare Services for Children
08.1991 - 11.2009
Wait Staff Member
Perkins Family Restaurant
Manager
Perkins Family Restaurant
Millington Central
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