Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ProjectManager

Mary Barker

Rockwall,Texas

Summary

Knowledgeable and dedicated customer service professional with experience in both insurance industry and ministry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, high call volume and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and client retention.

Overview

6
6
years of professional experience

Work History

Financial Representative

Western & Southern Life
Rockwall, United States
04.2022 - 10.2022
  • Met with customers to assess needs, financial status and eligibility.
  • Assisted clients with overall business direction through solutions-oriented problem-solving.
  • Sold Life, critical care and Long Term Care insurance products.
  • Worked closely with clients to determine goals and recommend appropriate services to establish and maintain long-term relationships with account holders

Ship Dock Associate

Amazon Distribution Center
Forney, Texas
12.2021 - 12.2021
  • Used correct handling procedures to minimize risk of damage to items.
  • Loaded freight into trailers to keep Ship Dock operations moving smoothly by maintaining deadlines.

Account Representative

Kay Patel State Farm Agency
Richardson, Texas
09.2021 - 11.2021
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Analyzed accounts for ongoing issues.
  • Contacted customers to assess satisfaction and current needs.

Ministry Service Representative

New Life Ministries
Richardson, Texas
06.2017 - 09.2021
  • Responded to customer concerns with friendly, knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude while focusing on customer satisfaction and retention.
  • Maintained customer satisfaction using forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exceeded expectations on sales and service to Club New Life members and constituents.

Property & Casualty Fire Contents Claims Associate

State Farm Mutual Insurance Company
Irving, Texas
08.2016 - 05.2017
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Maintained claims data in State Farm proprietary software systems.

Education

Bachelor of Arts - Music

Texas Christian University
Fort Worth, Texas
12.1984

Skills

  • Client Servicing
  • Call Documentation
  • Answering Customer Questions
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Accomplishments

Kept office running in absence of agent owner under extenuating circumstances

Kept phone lines open in the midst of the Texas ice storm of 2021

Kaizen Award for thinking outside the box

Timeline

Financial Representative

Western & Southern Life
04.2022 - 10.2022

Ship Dock Associate

Amazon Distribution Center
12.2021 - 12.2021

Account Representative

Kay Patel State Farm Agency
09.2021 - 11.2021

Ministry Service Representative

New Life Ministries
06.2017 - 09.2021

Property & Casualty Fire Contents Claims Associate

State Farm Mutual Insurance Company
08.2016 - 05.2017

Bachelor of Arts - Music

Texas Christian University

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