Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Barnette

Des Moines,IA

Summary

Dynamic Chargeback Analyst with a proven track record at Velera, excelling in dispute resolution and transaction monitoring. Expert in debit card and credit card processing and client relationship building, I successfully reduced financial losses through meticulous investigations and enhanced customer satisfaction. A collaborative team player, I trained new members to elevate departmental efficiency.

Overview

18
18
years of professional experience

Work History

Chargeback Analyst

Velera
08.2020 - Current
  • Investigated disputed credit or debit card transactions.
  • Resolved disputes by processing refunds and debits to cardholders or merchants.
  • Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
  • Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
  • Navigated sensitive situations involving disputes between merchants and customers with professionalism and diplomacy, achieving mutually satisfactory outcomes whenever possible.
  • Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
  • Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
  • Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Server Trainer

Prairie Meadows Casino, Racetrack, & Hotel
04.2007 - 07.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Monitored new server performance and offered continuous support throughout training period.

Education

Associate of Science - Computer Programming/Backed With Accounting

SWCC
Creston, IA
06-1998

Skills

  • Transaction monitoring
  • Payment processing
  • Credit card processing
  • Investigation techniques
  • Dispute resolution
  • Chargeback management
  • Client relationship building
  • Deadline management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Problem-solving abilities
  • Excellent communication
  • Problem-solving aptitude
  • Data entry and 10-key
  • Time management abilities

Timeline

Chargeback Analyst

Velera
08.2020 - Current

Server Trainer

Prairie Meadows Casino, Racetrack, & Hotel
04.2007 - 07.2020

Associate of Science - Computer Programming/Backed With Accounting

SWCC

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