Mary Barnshaw
Full-time Foster Parent
Valley Falls,KS
Summary
I am hardworking and skilled in managing conflict and crisis situations. I employ sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. I believe that the majority of situations can be resolved using active listening skills and de-escalation techniques. I am a strong leader and problem-solver, I am a good independent worker who also enjoys lifting her team members up to promote an engaged and empowering work culture.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Juvenile Corrections Specialist
Shawnee County
Topeka, KS
07.2022 - 02.2023
- Prepared detailed reports concerning incidents of disturbances and injuries.
- Conducted frequent inmate counts and recorded results.
- Escorted inmates to and from medical officers, visitation rooms and religious services.
- Conducted routine and emergency head counts.
- Guided and directed inmates during school and activity assignments.
- Observed behavior of residents individually and in groups.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Customer Service Representative
Capitol Federal Savings Bank
Topeka, KS
10.2018 - 01.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Adult Correctional Officer
Shawnee County
Topeka, KS
10.2017 - 10.2018
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of inmates individually and in groups.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Universal Banker/Assistant Manager
US Bank
Lawrence, KS
01.2014 - 10.2017
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Eudora High School
Eudora, KS 08.2007 - 05.2010
Associate of Arts - Psychology
Johnson County Community College
Johnson County, KS 08.2021 - Current
Skills
Behavior Detection
Behavioral disorders knowledge
Alert and aware
Conflict resolution skills
Crisis intervention training
Suicide prevention training
Attention to Detail
Analytical and Critical Thinking
Self-Motivated
Written Communication
Dependable and Responsible
Excellent Communication
Decision-Making
Timeline
Juvenile Corrections Specialist
Shawnee County
07.2022 - 02.2023
Associate of Arts - Psychology
Johnson County Community College
08.2021 - Current
Customer Service Representative
Capitol Federal Savings Bank
10.2018 - 01.2019
Adult Correctional Officer
Shawnee County
10.2017 - 10.2018
Universal Banker/Assistant Manager
US Bank
01.2014 - 10.2017
High School Diploma -
Eudora High School
08.2007 - 05.2010