Summary
Work History
Overview
Education
Skills
Certification
Timeline
Accomplishments
cooking, watching movies, shopping
Generic

MARY BASSEY

Houston,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

TRIAGE ANALYST

UnitedHealth Group
11.2020 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Optimized core processes to improve business performance and operational agility.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Customer Service Representative

UnitedHealth Group
11.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Certified Nurse Assistant

Oakbend Medical Center
06.2018 - 09.2020
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Overview

5
5
years of professional experience
1
1
Certificate

Education

GED -

EXCEL HEALTH INSTITUTE
Houston, TX
09.2016

Bachelor of Science - Environmental Science

UNIVERSITY OF CALABAR
NIGERIA
12.2015

Skills

  • Customer Experience Control
  • Team Meetings
  • Reading Comprehension
  • Coordinate Supplies
  • Digital Databases
  • Verbal and Written Communication
  • Set Up Devices
  • Team Meeting
  • Troubleshoot Service Issues
  • Social Perceptiveness
  • Incident Reporting
  • Data Research and Validation
  • Multiple Priorities Management
  • MS Excel
  • Deadline Adherence
  • Continuous Improvements
  • Process Improvement
  • Policy Improvements

Certification

  • CYBERARK ENGINEER Training - current

Timeline

TRIAGE ANALYST

UnitedHealth Group
11.2020 - Current

Customer Service Representative

UnitedHealth Group
11.2020 - 02.2022

Certified Nurse Assistant

Oakbend Medical Center
06.2018 - 09.2020

GED -

EXCEL HEALTH INSTITUTE

Bachelor of Science - Environmental Science

UNIVERSITY OF CALABAR

Accomplishments

  • Achieved results by completing tasks with accuracy and efficiency.

cooking, watching movies, shopping

love to cook good meal and learn new recipes. enjoy watching movies over and over. shopping is like a therapy to me..ahahaha

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MARY BASSEY